Engineering Technical Account Manager – Cloud

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Act as the key technology liaison between Engineering divisions and designated business lines.

• Grasp business strategies, workflows, regulatory environments, and technological challenges to inform technical choices.

• Collaborate with CIOs, business unit leaders, and product owners to create roadmaps and strategies for technology enablement.

• Serve as a technical advocate and point of escalation for service delivery, incident management, and change coordination.

• Convert business needs into technical specifications while partnering with engineering, infrastructure, and solution architecture teams.

• Oversee and report on service performance, compliance with regulations, and project progress.

• Ensure solutions are in line with enterprise security, risk management, and compliance frameworks, including financial regulations.

• Facilitate digital transformation projects, cloud migration efforts, and FinTech integration.

• Perform health checks and conduct CIO business reviews to identify opportunities for optimization and innovation.

• Coordinate cross-functional engineering teams, vendors, and third-party service providers for comprehensive solution delivery.

⛳️ Requirements

• Bachelor's degree in Computer Science, Information Systems, Business, or a related discipline.

• Over 5 years of experience in technical account management, enterprise IT consulting, or solution delivery within the financial services sector.

• Profound knowledge of the financial services sector and familiarity with one or more lines of business.

• Extensive understanding of enterprise IT architecture, software development lifecycle, data management, cloud platforms (Azure, AWS, GCP), and cybersecurity protocols.

• Demonstrated ability to convey complex technical ideas to non-technical audiences.

• Experience in managing service-level agreements (SLAs), vendor partnerships, and compliance with IT standards.

• Strong project management and problem-solving capabilities, with the aptitude to influence others without direct authority.

• Awareness of financial regulations and frameworks (e.g., Basel III, MiFID II, GDPR, SOC 2).

• Familiarity with Agile or DevOps methodologies.

🏝️ Benefits

• Performance-based incentives.

• Discretionary bonuses.

• Health insurance.

• Tuition reimbursement.

• Accident and life insurance.

• Retirement savings plans.

• Comprehensive training and coaching.

• Support from management.

• Opportunities for networking.

• Access to tools and resources to achieve new milestones.

• Reasonable accommodations for individuals with disabilities.