Technical Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish and nurture relationships with clients and account teams.

• Acquire a technical understanding of clients’ Samsara implementations.

• Enhance the technical support experience for clients through expertise and problem-solving skills.

• Comprehend and troubleshoot Samsara APIs, hardware, and software.

• Serve as the main technical liaison between Samsara and designated clients.

• Ensure that clients’ technical needs and objectives are fulfilled.

• Grasp clients’ business operations and align Samsara solutions accordingly.

• Identify potential opportunities for added value and growth, and present achieved results.

• Foster relationships with technical stakeholders and act as a reliable technical advisor.

• Keep accurate records of customer interactions and activities within the engagement system.

• Contribute to the growth and development of the Technical Account Management team.

• Share insights and best practices.

• Occasionally act as the point of contact for major incidents, managing client expectations and communications until resolution.

• Travel as needed to client locations.

• Provide after-hours or weekend support based on client requirements.

• Uphold and promote Samsara’s Operating Values and Principles.

⛳️ Requirements

• Proficiency in English is essential.

• Over 7 years of experience in technical account management, customer success, or a related field.

• Bachelor’s degree in a technical discipline or equivalent experience through hands-on work.

• Exceptional technical literacy, encompassing hardware, software, and AI troubleshooting.

• Strong written and verbal communication abilities.

• Proven track record of building and sustaining customer relationships.

• Business insight with a data-driven perspective.

• Strong inclination towards action, ownership, deep analysis, and maintaining the highest standards.

• Enthusiasm for technology and a dedication to ongoing learning.

• Demonstrated interest in artificial intelligence and machine learning.

• Preferred skills in Python coding.

• Experience supporting enterprise-level clients in a SaaS, IoT, or PaaS setting is preferred.

• Previous familiarity with Salesforce, Zendesk, Jira, Gainsight, Tableau, and AI tools (Gemini preferred).

🏝️ Benefits

• Performance-based bonus/variable compensation.

• Equity options for eligible positions.

• Flexible, employee-driven remote work model.

• Professional development funds.

• Comprehensive health insurance plans.

• Parental leave policies.

• Competitive total compensation packages.

• Flexible working arrangements.

• Support for remote work.

• Access to in-person office facilities for those who prefer it.