Technical Account Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Take charge of post-sales relationships as the primary point of contact and technical advisor.

• Collaborate with Account Executives on upselling, renewals, and expansions.

• Establish relationships and executive alignment with customer Champions.

• Conduct Quarterly Business Reviews with key strategic customers.

• Develop measurable customer success plans.

• Lead the technical onboarding process for new enterprise clients from initial setup to full integration.

• Configure Socket across CI/CD systems, build pipelines, IDEs, and internal tools in coordination with engineering teams.

• Create repeatable onboarding playbooks, scripts, and automations to expedite time-to-value.

• Investigate and resolve issues related to integration, configuration, and compatibility.

• Address customer concerns in dedicated Slack channels.

• Utilize logs and telemetry to diagnose root causes and document solutions.

• Escalate issues to Engineering and ensure follow-through to resolution.

• Conduct discovery discussions to comprehend customer goals and use cases.

• Translate complex product features into practical, developer-friendly guidance.

• Perform architecture reviews and security posture assessments.

• Facilitate workshops, office hours, and in-depth sessions that promote adoption.

• Provide technical feedback and field intelligence to the Product and Engineering teams.

• Identify patterns that inform roadmap priorities.

• Contribute to documentation and internal tools to enhance the Technical Success practice.

⛳️ Requirements

• Over 6 years of experience in a technical customer-facing role (such as Solutions Engineer, Technical Account Manager, Support Engineer, or similar).

• At least 2 years of experience serving as the dedicated point of contact for customers, focusing on quarterly health checks and success.

• Strong background in application security, DevSecOps, or open-source ecosystems.

• Familiarity with developer tools and CI/CD platforms (e.g., GitHub Actions, Jenkins, CircleCI, etc.).

• Ability to read and understand code (JavaScript, Python, TypeScript).

• Knowledge of APIs, webhooks, and SaaS integration patterns.

• Practical experience with Package Managers.

• Comfort in troubleshooting within production environments alongside engineering teams.

• Excellent written and verbal communication skills with developers, security professionals, and executives.

• Willingness to travel for customer and company meetings as required.

• Must reside within EUROPE.

• Experience with SCA, dependency management, or security scanning tools (preferred).

• Contributions to open-source projects (preferred).

🏝️ Benefits

• Meaningful equity program.

• Comprehensive health benefits for you and your family (99% coverage).

• Flexible time-off, holidays, and a winter shutdown to rest and recharge.

• Paid parental leave.

• Remote-first work arrangement.

• Quarterly team off-site events.

• Competitive salary bands in the market.