Technical Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Propel platform utilization and monitor technical health metrics for designated accounts.

• Cultivate strong technical relationships with security professionals, architects, and technical leaders.

• Guide customers on enhancing their security programs, detection methodologies, and technology investments.

• Assist customers in evolving their use of Expel through increased integrations and optimized configurations.

• Deliver technical content and support for customer success manager-led quarterly business reviews.

• Resolve integration issues in collaboration with TSEs, Detection & Response, Engineering, and Product teams.

• Lead the coordination of technical incident responses with clients.

• Identify opportunities for technical expansion, including new integrations and additional coverage.

• Collaborate with and learn from senior team members on intricate technical challenges.

• Escalate complicated issues to senior TAMs as necessary.

⛳️ Requirements

• Over 5 years of experience in the security industry, primarily in consultative, customer-facing roles.

• Profound technical knowledge in two or more security product areas (EDR, NDR, SIEM, Cloud security, IAM, etc.) along with relevant detection strategies.

• Experience in customer-facing technical positions (solutions engineering, professional services, technical consulting).

• Knowledge of enterprise security operations and the challenges faced by security teams.

• Strong consultative abilities.

• Capable of articulating complex technical concepts to diverse audiences, from SOC analysts to security directors.

• Must possess authorization to work in the United States.

🏝️ Benefits

• Unlimited PTO.

• Flexibility in work location.

• Up to 24 weeks of parental leave.

• Outstanding health benefits.

• Variable compensation.

• Equity options.

• Access to a security operations platform.

• Opportunities to expand network connections with security leaders.

• Opportunities to deepen knowledge in security markets and operations.

• Opportunities to enhance consultative risk management and security strategy skills.

• Opportunities to gain experience with security technologies and methodologies.