Senior Technical Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main technical liaison for designated customers utilizing Workspace ONE and Horizon.

• Foster customer success by aligning Omnissa solutions with their business goals and desired outcomes.

• Offer proactive advice on architecture, deployment strategies, and best practices for Workspace ONE (UEM, Access, Intelligence) and Horizon (VDI, DaaS).

• Perform regular account assessments, health evaluations, and roadmap discussions to guarantee optimal adoption and performance.

• Conduct tailored technical workshops, enablement sessions, and solution demonstrations to meet customer needs.

• Partner with Support, Engineering, and Product teams to address complex technical issues.

• Represent the customer's voice by advocating for their feedback and influencing product innovation and improvements.

⛳️ Requirements

• 3+ years of experience in End User Computing technologies such as mobile device management, virtual desktops, identity management, or security.

• Solid understanding of enterprise architecture and contemporary IT environments.

• Familiarity with Active Directory and Identity & Access Management (IAM) systems.

• Practical experience with Workspace ONE and Horizon is highly preferred.

• Outstanding communication and presentation skills for both technical and business audiences.

• Strong listening, analytical thinking, and objection-handling skills.

• Capability to work autonomously while also collaborating effectively across various teams.

• Proficiency in both written and spoken English and Dutch.

• Relevant certifications such as Omnissa Certified Administrator for Horizon (OCA-H) or Workspace ONE (OCA-W) are advantageous.

• Proactive and adaptable mindset with a passion for EUC technologies and customer success.

• No employment-based immigration sponsorship will be provided by Omnissa.

🏝️ Benefits

• Eligibility for corporate bonus program.

• Employee ownership opportunities.

• Health insurance coverage.

• 401k plan with matching contributions.

• Disability insurance options.

• Paid time off.

• Opportunities for growth.