Technical Account Manager

This is a fully remote position, open to applicants in Sweden, +4 more countries.

📋 Description

• Manage client relationships, serving as the primary commercial and technical liaison.

• Comprehend client objectives and offer insights on optimizing the utilization of Simply.TV’s data solutions.

• Discover opportunities for account expansion, including upselling, cross-selling, and renewals, and collaborate with Sales for execution.

• Oversee account health, usage metrics, and potential risks, taking proactive measures as needed.

• Collaborate with Product and Engineering teams to resolve issues and deliver solutions while maintaining communication with clients.

• Record client interactions, account strategies, and outstanding items to ensure clarity and transparency.

• Stay informed about product updates, new features, and industry developments.

• Convert technical requirements into product enhancements and work alongside Product, Implementation, and Sales teams.

• Assist with client onboarding, product integrations, adoption, and daily operations.

⛳️ Requirements

• Manage client relationships as the primary commercial and technical resource.

• Excel independently across different time zones with minimal guidance—maintain organization and proactivity.

• Guide clients to fully leverage Simply.TV’s value, identifying upsell opportunities for Sales.

• Monitor account health and risks, advocate during escalations, and ensure client satisfaction.

• Coordinate solutions with Product and Engineering while effectively managing client expectations.

• Clearly document all interactions, plans, and action items.

• Remain knowledgeable about product updates and industry trends to anticipate client needs.

🏝️ Benefits

• Work at the cutting edge of media technology – Contribute to how millions discover TV and streaming content.

• Be a trusted partner – Collaborate directly with key clients to ensure their technical success and satisfaction.

• Collaborate on a global scale – Join a dynamic team across continents that thrives on innovation and teamwork.

• Make a tangible impact – Your efforts ensure that Simply.TV’s data and solutions empower millions of end users every day.

• Continuously grow and learn – Gain exposure to advanced technologies, media systems, and client infrastructures.