Technical Account Manager

This is a fully remote position, open to applicants in Singapore.

📋 Description

• Cultivate a comprehensive understanding of customer projects while proactively reducing service disruptions.

• Steer the resolution of critical incidents affecting customers.

• Implement and enhance Knowledge-Centered Support (KCS) methodologies and best practices.

• Take responsibility for service quality and forecast future demands for capacity planning.

• Facilitate internal service review meetings that emphasize performance, quality, and ongoing improvement.

• Work in conjunction with Product, Engineering, and Operations teams to diagnose and resolve issues.

• Offer best practices and technical advice to customers on optimizing platform utilization.

⛳️ Requirements

• A minimum of 5 years of experience in a technical role directly supporting customers.

• Demonstrated capability to manage technical relationships and address complex problems.

• Excellent problem-solving abilities and skills in cross-functional collaboration.

• Over 5 years of practical technical experience with Relativity in a customer-facing capacity.

• Exceptional written and verbal communication skills.

• Experience in SaaS, IaaS, or hybrid environments is necessary.

• RCA (Relativity Certified Administrator) certification is mandatory.

• Willingness to travel as required.

• Availability for on-call rotations or adaptable support schedules when necessary.

🏝️ Benefits

• Chance to be part of Relativity’s growth and expansion journey in Singapore and Asia.

• Support from a well-established industry leader.

• Opportunity to contribute to the growth of the customer base throughout Asia.