Technical Account Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Manage relationships with key enterprise clients, focusing on enablement, implementation, user adoption, and infrastructure requirements.

• Track customer health and analyze usage data and files to identify and re-engage inactive or under-engaged clients.

• Create innovative, technical, and personalized strategies to foster ongoing adoption.

• Comprehend customer business needs and guide the utilization of Plotly products.

• Bridge the gap between product features and customer requirements through design recommendations, tool suggestions, hands-on coding, and customized examples.

• Collaborate with Account Executives to enhance customer retention and expansion.

• Guide customers toward achieving successful and sustainable outcomes while demonstrating value to stakeholders.

• Provide customers with insights on best practices, product capabilities, and the product roadmap.

• Connect clients with Plotly resources, including support, product, and services.

• Develop and oversee customer profiles and metrics.

• Partner with the Product team to address customer needs, pain points, and feedback.

⛳️ Requirements

• Previous experience in a technical customer-facing position, such as Sales Engineering, Support, Customer Success, or Sales.

• Capability to manage competing priorities across a portfolio of clients.

• Proficient in Python; willing to write and share code ranging from basic to intermediate levels.

• Familiarity with JavaScript or BI tools like Tableau or Power BI is a plus.

• Excellent written and verbal communication skills.

• Charismatic and persuasive communication with both technical and non-technical stakeholders.

• Confidence in engaging with technical, business, and executive stakeholders, including VP and C-level executives.

• Solid understanding of data science, analytics, and/or software development workflows.

• A passion for data analytics and creativity in steering customers toward successful outcomes.

• Willingness to travel for customer on-site visits.

• Must reside in Canada.

• Must disclose whether sponsorship is required to work in Canada.

🏝️ Benefits

• Comprehensive health and wellness coverage.

• Generous paid time off.

• Flexible working hours.

• Parental leave top-up program.

• Stock options available for all full-time employees.

• Opportunities for learning and development.

• Supportive team environment.

• Fully remote work arrangement.

• Home office support.

• Access to the Plotly Community Forum.