Senior Technical Account Manager, TAM

This is a fully remote position, open to applicants in United Kingdom, +1 more country.

📋 Description

• Act as strategic technical advisors to customer stakeholders.

• Execute structured Technical Account Management (TAM) engagements that include onboarding assistance, adoption strategy, operational assessments, value realization, and preparation for renewals or expansions.

• Convert platform telemetry, adoption indicators, support trends, and customer insights into actionable recommendations.

• Facilitate technical decision-making regarding upgrades, architectural modifications, policy advancements, and feature adoption.

• Identify areas lacking in adoption and propose enablement opportunities.

• Evaluate operational and environmental health through health assessments, support case evaluations, incident pattern recognition, and risk identification.

• Manage escalation processes and document remediation measures.

• Create executive-ready content for Quarterly Business Reviews (QBR), impact assessments, adoption summaries, value realization updates, health evaluations, and risk mitigation suggestions.

• Collaborate with Customer Success Advisors, Professional Services, Support, Sales, Engineering, Product Management, and account teams.

• Travel as necessary for customer interactions, executive reviews, team meetings, training sessions, and field enablement activities.

⛳️ Requirements

• Proficiency in cybersecurity, Zero Trust, segmentation, enterprise infrastructure, security operations, or similar environments.

• Experience in converting technical data, adoption metrics, platform indicators, support trends, or customer feedback into actionable insights.

• Strong communication skills to engage with technical teams, executives, project leaders, and cross-functional partners.

• Background in facilitating customer-facing technical engagements, including adoption reviews, health assessments, operational evaluations, escalation management, implementation guidance, enablement sessions, or executive business reviews.

• Capacity to learn new technologies, comprehend customer operating models, and assist customers through technical transformations.

• Strong business acumen and consultative problem-solving abilities.

• Ability to work autonomously while coordinating with cross-functional teams.

• Experience with enterprise software, SaaS platforms, cybersecurity solutions, infrastructure technologies, professional services, customer success, implementation, technical support, or complex technical customer environments.

• Comfort in operating within a defined delivery framework.

• Willingness to travel up to 30% for customer interactions, executive reviews, team meetings, training, and field enablement.

• Relevant technical experience in engineering, science, computer science, cybersecurity, or related fields; equivalent practical experience is also acceptable.

• Understanding of networking concepts such as routers, switches, load balancers, segmentation, firewalls, policy models, telemetry, logging, and enterprise security solutions.

• Technical certifications are appreciated but not mandatory.

🏝️ Benefits

• Medical, Dental, and Vision Coverage.

• Health and Dependent Savings Accounts.

• Life and Disability Programs.

• Paid Parental Leave.

• Voluntary Benefit Programs.

• Company Sponsored Wellness Program.

• Wellness Reimbursement Program.

• Retirement Savings.

• Equity Opportunities.

• Paid time off and Paid Holidays.

• Employee Incentive Program.