Technical Account Manager, Spanish/English Speaker

This is a fully remote position, open to applicants in Spain.

📋 Description

• Oversee strategic customer relationships and act as the primary point of contact.

• Align customer objectives with Commvault's cyber resiliency solutions.

• Regularly communicate with customers to assess their needs, review progress, and offer customized guidance.

• Travel to attend in-person customer meetings.

• Advise clients on cyber resiliency strategies, technical solutions, industry trends, cyber risks, and new technologies.

• Facilitate technical discussions to aid in solution integration and adoption.

• Provide proactive, personalized support to customers, fostering trust and loyalty.

• Champion customer feedback to influence product development and service enhancements.

• Cultivate customer advocacy through case studies, references, and solution champions.

• Serve as a liaison between customers and Customer Support, Product Management, Development, Marketing, and Leadership.

• Establish relationships with partners and vendors within the customer ecosystem.

• Enhance Gross Revenue Retention (GRR) and promote Net Revenue Retention (NRR) via customer expansion.

• Utilize data, metrics, and success plans to track outcomes and refine strategies to achieve retention and growth objectives.

⛳️ Requirements

• Over 5 years of advanced/architect-level experience in Commvault, focusing on the design, implementation, and management of complex Commvault environments.

• In-depth knowledge of Cyber Resiliency, Data Management, and Security solutions and principles.

• Experience with cloud platforms (AWS/Azure/GCP) is advantageous.

• Familiarity with data center technologies, including storage, networking, virtualization, operating systems, and enterprise data systems.

• Proven project management capabilities.

• Comprehensive theoretical understanding of hardware platforms, WAN technologies, and TCP/IP networking, as well as Windows/Unix/Netware/Linux OS platforms, Fiber-Channel (SAN) design methodologies, business continuity, disaster recovery, backup and storage management solutions, tape libraries, and VTL, enterprise applications, virtualization, and clustering.

• Knowledge of UNIX and scripting platforms is a plus.

• Willingness to travel within the assigned region for on-site customer meetings.

• Exceptional communication skills in Spanish and English, both verbal and written, at a professional level.

• Preferred certifications include Azure AZ900, AWS, GCP, relevant cloud vendor certifications, virtualization certifications, security certifications, and Commvault certifications.

• Must reside and work in Spain.

• Applications must be submitted in English.

🏝️ Benefits

• A wonderfully inclusive company culture and the opportunity to participate in Community Guilds.

• High earning potential based on individual performance.

• Employee stock purchase plan (ESPP).

• Ongoing professional development, product training, and career advancement opportunities.

• Generous global benefits.

• Flexibility for remote work.