Technical Account Manager – Japan

This is a fully remote position, open to applicants in Japan.

📋 Description

• Serve as the main technical liaison for the Team and customers post-sale.

• Comprehend customer architectures, use cases, limitations, and objectives.

• Confirm deployments and assist customers with onboarding and achieving initial success.

• Document environments, outline dependencies, and monitor technical risks.

• Assess architecture and deployment strategies, and provide guidance on initial configurations and best practices.

• Support customers in achieving early success milestones and minimizing challenges.

• Analyze customer environments and usage trends for scalability, performance, reliability, security, and compliance concerns.

• Plan upgrades and lifecycle events, and conduct architecture reviews.

• Collaborate with Support and Engineering on complex or significant issues.

• Facilitate resolution, conduct root cause analyses, and initiate preventive measures.

• Convey customer feedback to Engineering and Product teams.

• Engage in beta and early access programs.

• Collaborate with Sales and Customer Success on account health, retention, renewals, expansions, and assessments.

⛳️ Requirements

• Over 6 years of pertinent work experience in engineering, SRE, technical consulting, or related fields.

• Proven experience managing production systems under real-world constraints.

• Robust technical expertise in database internals, scalability, security measures, and infrastructure considerations.

• Proactive in identifying risks and opportunities for optimization.

• Sound judgment in escalation and the ability to communicate effectively under pressure.

• Exceptional communication skills.

• Understanding of how TAM performance impacts retention and NRR, including signals for expansion and risks related to renewals.

• Experience working in asynchronous or globally distributed teams.

• Must reside in Japan.

🏝️ Benefits

• Fully remote work options.

• WeWork membership or co-working allowance applicable globally.

• Equity ownership (ESOP) for all team members.

• Technology allowance for laptops, monitors, headphones, or other work-related equipment.

• Comprehensive health insurance: 100% coverage for employees and 80% for dependents.

• Annual company off-site events.

• Flexible, asynchronous work environment.

• Annual education allowance for courses, books, conferences, or other professional development opportunities.