Technical Account Manager

This is a fully remote position, open to applicants in United Kingdom, +1 more country.

📋 Description

• Act as the main technical advisor for a group of strategic clients

• Acquire in-depth knowledge of customer environments, business workflows, and solution architecture

• Conduct technical assessments to pinpoint risks, optimization possibilities, and improvement strategies

• Analyze intricate technical problems, carry out root cause investigations, and facilitate resolutions

• Suggest and implement enhancements to solutions, collaborating with cross-functional teams as necessary based on scope and complexity

• Retain technical oversight of customer production environments and overall solution performance

• Collaborate with Customer Success, Support, Product Management, and Cloud Operations to enhance customer outcomes

• Guide clients on best practices, platform functionalities, and evolving business needs

• Recognize recurring challenges, product deficiencies, and opportunities for enhancements to benefit customer outcomes

• Contribute to the development of TAM standards, methodologies, and knowledge sharing throughout the organization

⛳️ Requirements

• Bachelor’s degree in Computer Science, Engineering, Information Systems, Supply Chain, or a related discipline, or an equivalent combination of education and experience

• Over 7 years in customer-facing technical roles such as Technical Account Manager, Solution Consultant, Customer Success Engineer, or similar positions

• More than 3 years of practical Kinaxis Maestro experience, encompassing solution development/authoring, configuration, integrations/data flows, and troubleshooting

• Extensive expertise in supporting enterprise SaaS solutions and complex customer settings

• Excellent troubleshooting, root cause analysis, and technical problem-solving abilities

• Demonstrated capability to influence both technical and business stakeholders while fostering trusted client relationships

• Proven experience in leading complex customer projects and working independently in uncertain environments

• Background in supply chain, planning, logistics, manufacturing, or related enterprise business processes is preferred

• Familiarity with SQL, APIs, data analysis, reporting, or scripting tools

• Strong written and oral communication skills, including the ability to convey technical concepts to both technical and non-technical audiences

• Willingness to travel to customer locations

🏝️ Benefits

• Flexible vacation and Kinaxis Days (company-wide days off)

• Flexible work options

• Programs promoting physical and mental well-being

• Regularly scheduled virtual fitness sessions

• Mentorship initiatives, training, and career development opportunities

• Recognition programs and referral bonuses

• Hackathons