Technical Account Manager

This is a fully remote position, open to applicants in United States, +2 more countries.

📋 Description

• Act as the main technical liaison for designated accounts from the onboarding process through to renewal.

• Take full ownership of customer deployments from start to finish, which includes MDM/UEM setup, enrollment strategies, SIEM and identity integrations, MTD connectors, and rollout planning.

• Conduct regular technical reviews and health assessments, identify areas for improvement in adoption, and lead them to resolution.

• Manage, escalate, and resolve technical issues in collaboration with Support and Engineering teams.

• Provide counsel to customers regarding identified threats, including triage, containment, and follow-up investigations in partnership with the Threat Ops team.

• Identify and proactively address knowledge gaps in personal expertise through self-guided learning.

• Collaborate with Product and Engineering teams to bring field intelligence that influences the product roadmap.

• Keep deployment guides, integration references, runbooks, and FAQs updated in coordination with Support and Solutions teams.

• Assist Account Executives with expansion and renewal efforts by technically validating new use cases.

• Travel to client locations for on-site workshops, business reviews, and events.

⛳️ Requirements

• Practical experience with Intune, Jamf, Workspace ONE, Hexnode, and similar platforms.

• Comprehensive understanding of Apple/Android mobile supervision, enrollment (ADE/DEP, Android Enterprise), and ownership models.

• Relevant knowledge of compliance regulations, conditional access, app protection policies, and BYOD architecture.

• Strong understanding of the mobile threat landscape, including app risks, smishing, spyware, and zero-click exploits.

• Capable of discussing the role of mobile security within the larger security framework, including SIEM, XDR, SOAR, and identity management.

• Comfortable engaging in technical discussions with security architects or SOC leaders.

• Over 5 years of experience in a customer-facing technical position within a security or enterprise software organization.

• Proven track record of managing technical outcomes for enterprise accounts.

• Excellent technical writing abilities for creating runbooks, integration guides, and summaries for customers.

• Skilled at managing conflicting priorities across various accounts and communicating effectively during escalations.

• Demonstrates executive presence and can adapt communication style as needed.

• Proficient in English.

• Authorized to work in the country of residence.

• Willing to travel.

• Experience with mobile threat defense or endpoint security products in production environments is a plus.

• Familiarity with Zimperium, MS Defender for Mobile, Lookout, and Zscaler is advantageous.

• Experience with NIS2, GDPR, DORA, FedRAMP, or CMMC in an advisory capacity is beneficial.

• Background in supporting customers in cybersecurity, government, defense, or financial services is a plus.

🏝️ Benefits

• No specific benefits or compensation extras stated.