Technical Account Manager, Water

This is a fully remote position, open to applicants in Australia.

📋 Description

• Establish and nurture trusted relationships with customer technical stakeholders while maintaining a deep understanding of their workflows, environments, and support requirements.

• Track support cases, identify trends, and assess escalation risks.

• Collaborate with Technical Support, Product teams, Customer Success Managers, and other internal departments for prompt follow-up and resolution.

• Assist in customer success account planning, conduct business reviews, and fulfill agreed-upon customer success initiatives.

• Keep account documentation, action items, and support insights up to date.

• Organize case reviews, coaching sessions, support process integration, user insights, and other Technical Support Management Services, led by TAM or TAS.

• Stay informed about Autodesk Water Infrastructure products, customer workflows, and relevant industry standards.

• Provide product and industry insights to enhance customer outcomes.

• Advocate for customer needs, concerns, and feedback internally to guide prioritization, product escalation discussions, account planning, and customer success initiatives.

• Work collaboratively with internal teams across APAC, the USA, Europe, and India.

⛳️ Requirements

• B.S. or M.S. in Civil, Environmental, or Water Resources Engineering, or a related field.

• At least 5 years of experience in water infrastructure, water resources modeling, hydraulic modeling, or asset performance modeling.

• Experience in a customer-facing role, consulting, subject matter expert, or project delivery is preferred.

• Proven knowledge of hydraulic modeling, asset performance modeling, and Esri GIS within customer or project delivery contexts.

• Proficient in developing and presenting technical documentation, recommendations, or customer-oriented technical materials.

• Ability to work effectively with cross-functional teams to coordinate customer outcomes, resolve issues, and achieve shared customer success objectives.

• Strong customer focus, including a grasp of customer needs, managing expectations, prioritizing numerous tasks, and ensuring follow-through on commitments.

• Excellent written and verbal communication skills, capable of articulating technical concepts clearly to both technical and non-technical audiences.

• Familiarity with Autodesk Water Infrastructure products such as InfoWater Pro, InfoWorks WS Pro, or InfoWorks ICM in a water utility or engineering consulting setting.

• Experience in business development, customer success, technical account management, or customer-facing technical consulting is highly valued.

• Experience serving as a subject matter expert, design lead, project manager, or technical advisor on hydraulic modeling or water infrastructure initiatives.

• Capability to proactively monitor customer issues, pinpoint risks, coordinate internal follow-up, and facilitate timely resolutions.

• Ability to quickly learn new products, workflows, and technical concepts and apply them in customer-facing scenarios.

• Experience navigating multiple stakeholders, priorities, and deadlines while ensuring clear communication and follow-through.

• Ability to operate independently with moderate to minimal supervision, take initiative, anticipate customer or project needs, and see tasks through to completion.

• Occasional after-hours work may be necessary.

• Some travel or on-site customer engagement may be required.

🏝️ Benefits

• Annual cash bonuses may be part of the compensation package.

• Commissions may be offered for sales-related positions.

• Stock grants may be included in the compensation package.

• Comprehensive benefits package available.

• In-person onboarding and/or in-person ID verification may be offered or required.