Technical Account Manager

This is a fully remote position, open to applicants in Florida.

📋 Description

• Build enduring relationships within assigned accounts while understanding clients’ strategic objectives and their business implications.

• Provide leadership in projects, coordination, and architectural direction for cybersecurity, Zero Trust, and Illumio product initiatives.

• Manage and drive challenging requests across multiple client engagements simultaneously.

• Deliver product insights to Product Management based on customer use cases and requirements.

• Counsel customers on best practices and promote the adoption of Illumio solutions.

• Conduct health assessments, document findings, and offer best-practice recommendations.

• Advocate for clients within Illumio, ensuring prompt resolution of escalations.

• Assist clients in avoiding or mitigating issues through proactive advice.

• Gather metrics and create reports that illustrate project health and progress.

• Travel to customer locations 30% of the time; additional travel for training and conferences may also be required.

⛳️ Requirements

• Familiarity with cybersecurity industry products, firewalls, Zero Trust architecture, and security best practices.

• Strong technical foundation in advanced security; relevant technical certifications are preferred.

• Experience in data center infrastructure, operating systems, desktop deployments, system administration, and/or technical architecture is preferred.

• Excellent communication, presentation, and interpersonal abilities.

• Experience in deploying enterprise security solutions.

• Capability to articulate complex technical concepts to diverse audiences.

• Strong business acumen and problem-solving skills.

• Ability to work independently as well as collaboratively within a team.

• 5–10 years of experience in supporting SaaS enterprise software.

• A bachelor's degree in engineering or science is considered a plus.

• Understanding of networking concepts such as routers, switches, load balancers, and security solutions from various vendors.

• Experience in integrating diverse security environments.

• Familiarity with SIEM and SOAR technologies in enterprise customer settings.

• Strong organizational skills with the ability to manage multiple clients effectively.

• Willingness to travel 30% for customer visits.

🏝️ Benefits

• Equity opportunities.

• Bonus / Employee Incentive Program.

• Medical, Dental, and Vision Coverage.

• Health and Dependent Savings Accounts.

• Life and Disability Programs.

• Paid Parental Leave.

• Voluntary Benefit Programs.

• Company Sponsored Wellness Program.

• Wellness Reimbursement Program.

• Retirement Savings.

• Paid time off and Paid Holidays.

• Additional travel for training and conferences may be required.