Senior Technical Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the entire post-sales lifecycle for a portfolio of key customers.

• Design solution architectures for Teleport within customer environments.

• Deploy and configure Teleport, which includes Kubernetes-based deployments.

• Convey implementation best practices to clients.

• Act as the primary contact for technical issues and resolve challenges in Kubernetes environments, including cluster, networking, certificate, and access issues.

• Escalate high-complexity issues to the Engineering team.

• Collaborate with Sales and Product teams to identify opportunities for upselling and cross-selling.

• Organize and conduct Quarterly Business Reviews.

• Promote adoption and assist with large-scale Teleport rollouts across enterprises.

• Create, maintain, and deliver tailored training sessions.

• Advocate for Teleport within broader customer organizations.

• Maintain and nurture relationships with key stakeholders at client organizations and seek to expand these connections.

• Document customer business objectives and challenges.

• Act as a subject matter expert on current and future Teleport solutions.

• Collaborate with Sales and Product teams to provide product feedback.

• Assist the wider customer base with new solutions and best practice recommendations.

⛳️ Requirements

• Extensive hands-on experience with Kubernetes, including building clusters using kubeadm, configuring RBAC and certificate-based user access, and troubleshooting workloads, networking, and control-plane issues.

• Familiarity with cert-manager and management of TLS certificates.

• Proficiency with Helm.

• Experience using GitOps tools such as ArgoCD or Flux.

• Knowledge of SSH, PKI, 2FA, SSO (SAML, OIDC), and RBAC.

• Strong Linux administration skills.

• Hands-on experience with cloud platforms like AWS, GCP, or Azure.

• Over 8 years of experience in customer-facing roles such as software onboarding, software services, solution architecture, or system administration.

• Outstanding troubleshooting, testing, and debugging capabilities.

• Excellent verbal and written communication abilities.

• Project management experience with the capacity to manage multiple clients simultaneously.

• CKA certification is highly preferred.

• CKAD and public cloud certifications are advantageous.

• Must be able to complete a practical technical assessment involving kubeadm Kubernetes, RBAC, application deployment, design presentation, and live troubleshooting.

• Must indicate whether employment visa sponsorship is needed now or in the future.

🏝️ Benefits

• Comprehensive health coverage.

• Annual expense budget.

• Policies for rest and recovery that enhance your ability to recharge.

• Retirement savings plans.

• Opportunities for professional development.

• A remote-first and globally distributed work environment.

• Autonomy and the freedom to perform at your best.