This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver technical assistance to B2B clients and internal B2C brands.

• Address platform challenges, manage tickets and escalations, and adhere to SLAs.

• Provide updates on incidents and their resolutions.

• Diagnose issues related to accounts, payments, bonuses, wallets, game launches, and settlements.

• Assist with third-party integrations and BackOffice setups.

• Examine APIs, callbacks, logs, and errors to pinpoint root causes.

• Collaborate with internal teams and external providers to resolve incidents.

• Promptly escalate critical issues and suggest permanent solutions.

• Keep technical documentation updated and record incidents, root causes, and resolutions.

• Enhance support processes and minimize recurring challenges.

⛳️ Requirements

• Over 2 years of experience in Technical Account Management, L2 Technical Support, or a comparable technical role in iGaming.

• Solid understanding of casino platforms, BackOffice systems, and casino operations.

• Familiarity with casino game providers, aggregators, and third-party integrations.

• Proficient in REST APIs, JSON, HTTP requests, webhooks, and callbacks.

• Experienced in troubleshooting technical issues using logs and tools such as Postman.

• Knowledge of player wallets, gaming transactions, bonuses, and payment flows.

• Proficient with Jira or similar ticketing systems.

• Strong command of the English language.

• Experience with B2B casino platforms or white-label solutions.

• Basic understanding of SQL.

• Background in supporting multiple casino brands or operators.

🏝️ Benefits

• A competitive remuneration package, tailored to qualifications and experience.

• Opportunities for ongoing learning and professional development.

• Company-wide events and team-building activities.

• Monthly allowance for Wolt.

• Complimentary snacks, fruits, and beverages.

• Medical and wellness app dedicated to supporting mental and physical health.