Tech & Sales Representative

This is a fully remote position, open to applicants in Arizona, +31 more states.

📋 Description

• Act as the main point of contact for clients through both inbound and outbound communications.

• Deliver initial, first-level technical support to consumers.

• Assist with client-specific high-speed internet services and devices.

• Diagnose internet connectivity, performance, operating system, PC, browser, and device issues.

• Assess issues and implement suitable resolution techniques.

• Resolve technical challenges in a dynamic, customer-facing environment.

• Exhibit comprehensive product knowledge and aim to resolve customer inquiries, preferably during the first call.

• Create and manage trouble tickets for user, data network, and operating system-related issues.

• Address technical challenges swiftly and complete tasks within expected timelines.

• Adhere to work schedules, management directives, and company policies.

• Provide patient, courteous, and friendly customer support.

⛳️ Requirements

• Must be over 18 years of age.

• High school diploma or equivalent is preferred.

• Comfortable using desktop computer systems.

• Strong oral and written communication skills are essential.

• Familiarity with personal computers, operating systems, software, and computer terminology is required.

• Proven problem-solving abilities are necessary.

• Capability to work independently and manage multiple tasks simultaneously.

• Ability to collaborate effectively with team members, supervisors, and support departments.

• Strong listening, analytical, organizational, and problem-solving skills are vital.

• Must be able to prioritize tasks and perform well under pressure.

• Willingness to work within a structured schedule that includes various shifts.

• A dedicated workspace near the router for a hardwired Ethernet connection is required.

• Internet speed must be at least 15 Mbps download and 10 Mbps upload, with ISP latency under 50ms.

• Internet connection cannot be satellite, mobile data/hotspot, P2P, or VPN.

• Proof of internet speed is required.

🏝️ Benefits

• Medical, vision, and dental coverage.

• Resources for mental health and well-being.

• Employment Assistance Programs.

• Health and personal time off (HPT).

• Leave programs available as eligible.

• Competitive 401(k) plans.

• Life insurance options.

• Supplemental medical coverage.

• Critical care insurance.

• Pet insurance.

• Flexible Spending Account (FSA) plans.

• Discounts with various retailers.

• Opportunities for career advancement.

• An inclusive and diverse workplace culture.