Tech, RX Call Center

This is a fully remote position, open to applicants in Alaska, +13 more states.

📋 Description

• Make outbound calls to patients who are eligible for adherence-based programs.

• Offer personalized support to patients dealing with prescription inventory shortages or issues with medication adherence.

• Resolve patient concerns, troubleshoot problems, and provide suitable solutions.

• Assess clinical support requirements and escalate calls to Pharmacists as needed.

• Process patient prescription requests in accordance with HIPAA regulations and enter refill orders for processing.

• Document patient information, interactions, call outcomes, program enrollments, and updates in computer systems, software, and databases.

• Ensure confidentiality and adhere to patient privacy laws and company policies.

• Work collaboratively with cross-functional teams to enhance programs and improve patient-centric services.

• Recognize and communicate issues to senior management.

• Engage with the team lead and supervisor through huddles, team meetings, cohort refreshers, and technology updates.

• Assist retail pharmacy customer relations initiatives, including Medicare medication-adherence outreach, healthcare-program order placement, and retail pharmacy support.

• Participate in cross-training for additional clinical support and Retail Customer Care programs.

⛳️ Requirements

• Must be a resident of Alaska, Arizona, Florida, Idaho, Illinois, Maine, New Mexico, North Carolina, Ohio, Tennessee, Texas, Utah, Vermont, or Washington for regulatory compliance.

• Hold an active Pharmacy Technician license in your state of residence.

• Able to acquire a Florida Registered Pharmacy Technician license by submitting an application and fee; this requires tech education from a Florida Board-approved training program.

• Minimum of 1 year of experience in retail healthcare, ideally in a high-volume call center environment.

• At least one consecutive year of experience in customer service.

• Must maintain a consistent, reliable, and stable internet connection.

• Internal candidates must be in good standing to be eligible for consideration.

• A verifiable High School diploma, GED, or equivalent work experience is required.

• Previous experience in a Call Center setting.

• Experience working remotely is preferred.

• Proficient in Microsoft (MS) Windows-based applications and MS Office, including Word, Excel, Access, and PowerPoint.

• Bilingual in Spanish is a plus.

• Availability for a flexible work schedule.

🏝️ Benefits

• Participation in the CVS Health bonus, commission, or short-term incentive program in addition to base salary.

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Paid time off.

• Retirement savings options.

• Wellness programs.

• Additional resources to support physical, emotional, and financial well-being.