Scheduler I, Call Center

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Respond to incoming calls in a courteous and helpful manner, utilizing interpretation services when necessary.

• Conduct information searches using available data sources to ensure accurate resolution of calls.

• Address requests from both internal and external customers, complete transactions, and escalate requests as needed.

• Schedule, reschedule, and cancel appointments in accordance with established guidelines, provider instructions, patient requests, and availability.

• Document actions taken, communicate updates, complete activity reports, and report any equipment malfunctions.

• Assess customer needs, respond to inquiries, research information, and resolve or appropriately refer requests.

• Tackle customer issues by researching solutions, implementing resolutions, and escalating unresolved matters.

• Inform customers about additional services and direct patients to relevant resources.

• Collect, verify, and update demographic, financial, guarantor, insurance, and patient information within practice management, electronic health record, and Denver Health applications.

• Execute computerized patient scheduling, gather insurance details, obtain pre-certification authorization, and secure benefit information to facilitate billing and payment.

⛳️ Requirements

• High School Diploma or GED is required.

• A minimum of two years of customer service or healthcare experience is required.

• Familiarity with a range of healthcare concepts, practices, and procedures.

• Exceptional customer service focus, interpersonal skills, listening abilities, verbal and written communication, problem-solving, and multitasking skills.

• Understanding of standardized procedures for scheduling, canceling, rescheduling, and attendance.

• Preferred knowledge of the Commercial Insurance referral and authorization processes.

• Ability to perform basic mathematical calculations.

• Proficient in typing at a speed of 40 words per minute.

• Knowledgeable in PC applications (NT, Windows), healthcare software, and phone systems.

• Reliable cable-based home internet connection is required.

• Must successfully pass a pre-employment drug test for safety-sensitive positions following a conditional offer.

🏝️ Benefits

• Paid time off starting at 28 days per year, which includes vacation, personal/sick leave, and 7 holidays.

• 100% paid parental leave for up to 6 weeks.

• Immediate eligibility for retirement plans with employer contributions of up to 9.5%.

• Comprehensive medical, dental, and vision plans.

• Employer-paid disability and life insurance.

• Extensive well-being programs, including an on-site employee fitness center and the nationally recognized RESTORE Center.

• Complimentary RTD EcoPass for public transportation.

• Discounts on childcare programs.

• Exclusive perks with major brands, travel, and more.

• Tuition reimbursement and assistance.

• Opportunities for education, coaching, and professional development through the Workforce Development Center (WFDC).

• Professional clinical advancement program and shared governance.

• Eligible employer for the Public Service Loan Forgiveness (PSLF) program.

• Free student loan coaching and assistance with navigating the PSLF program.

• Eligible employer for the National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC).