Tech Product Specialist

This is a fully remote position, open to applicants in Spain, +5 more countries.

📋 Description

• Oversee the entire implementation process for new dealership clients, from kickoff to go-live, in collaboration with the onboarding team.

• Offer support to US clients while liaising with the product and tech teams.

• Create and document standardized implementation procedures tailored for the US market.

• Customize Seez platforms to align with specific dealership needs and workflows.

• Manage integration with existing dealership systems such as DMS, CRM, inventory management, etc.

• Conduct thorough training sessions for dealership personnel, both remotely and on-site.

• Develop implementation project plans that include clear milestones, timelines, and responsibilities.

• Handle multiple simultaneous implementation projects across various dealership locations.

• Work with technical teams to identify and resolve integration challenges.

• Record technical requirements and custom configurations for each deployment.

• Create training materials and documentation specifically designed for US dealership operations.

• Provide regular updates on project status to account managers and client stakeholders.

• Capture and disseminate best practices and lessons learned from each implementation.

• Deliver insights to stakeholders regarding the US automotive landscape, requirements, technologies, and competition.

⛳️ Requirements

• A minimum of 3 years of experience in SaaS implementation, technical customer success, or similar roles.

• Demonstrated success in software deployments within enterprise environments.

• Preferred experience with CRM, DMS, or other dealership systems.

• Strong project management skills with the ability to juggle multiple implementations concurrently.

• Excellent technical troubleshooting and problem-solving skills.

• Exceptional training and communication skills, both written and verbal.

• Bachelor's degree in business, technology, or a related field is preferred.

• Willingness to travel up to 50% of the time for on-site implementations and training.

• Familiarity with automotive dealership operations and processes.

• Experience in data migration, system integration, and API connectivity.

• Knowledge of common dealership systems such as CDK, Reynolds & Reynolds, Dealertrack, etc.

• Familiarity with AI tools and automation.

• Understanding of LLM and fundamental coding concepts.

• Awareness of project management methodologies and tools.

• Strong presentation skills for effective training delivery.

• Detail-oriented with excellent habits in documentation.

• Customer-focused mindset with empathy for user adoption challenges.

• Ability to convey technical concepts to non-technical users.

• Adaptable to shifting priorities in a fast-paced environment.

🏝️ Benefits

• 25 days of paid annual leave plus public holidays.

• Flexible remote work options available.

• Open-door policy with the CEO and the entire leadership team.

• One-on-one wellness coaching sessions because your well-being is important.

• An annual wellness budget to support whatever keeps you balanced—whether it’s yoga, hiking, or a museum visit.

• An annual learning budget to enhance your growth—be it a new course, certification, or skill you’ve been interested in.

• Regular team events, social calls, top-notch company swag, and a vibrant hybrid culture.