Tech Lead – Support Engineer, Power Apps, Power Automate

This is a fully remote position, open to applicants in Nigeria.

📋 Description

• Deliver technical leadership and expertise to clients utilizing Microsoft Power Apps and Power Automate.

• Oversee and direct the technical team managing Power Apps and Power Automate cases.

• Assist in case resolution and diagnose intricate issues.

• Replicate issues in a controlled environment prior to reaching conclusions.

• Analyze error telemetry, run histories, logs, and platform errors to identify appropriate solutions.

• Offer technical guidance and support to team members on complex matters and escalations.

• Evaluate technical solutions for quality, precision, and compliance with support standards.

• Mentor and support team members to enhance their troubleshooting and technical skills.

• Address issues related to Power Apps canvas and model-driven applications, including formulas, expressions, delegation, controls, performance, and load times.

• Troubleshoot issues concerning data sources, connectors, Dataverse, environments, ALM, licensing, and entitlements.

• Manage Power Automate cloud flows, desktop flows, RPA, approvals, scheduled flows, integration, throttling, API limits, retry policies, performance, and DLP issues.

• Document clear case notes and provide customer-facing updates.

• Properly escalate cases with comprehensive evidence when they fall outside the scope.

• Contribute reusable solutions to the knowledge repository.

• Meet standards for response time, resolution quality, and customer satisfaction.

• Collaborate with stakeholders to address critical issues.

• Ensure the team adheres to established technical and support procedures.

• Stay actively involved with Power Apps and Power Automate technical challenges while leading the team.

• Guarantee timely escalations, appropriate case documentation, and compliance with customer support standards.

• Work assigned rotational shifts and remain logged in and available during those hours.

• Complete Gigmos onboarding, client-specific training, and required client certifications before managing live cases.

⛳️ Requirements

• Minimum of 4 years of experience in Power Automate and Power Apps in a support capacity.

• Practical experience in building and supporting canvas and model-driven Power Apps and Power Automate flows in a real-world setting.

• Proficient understanding of Dataverse, connectors, environments, and Power Platform security concepts.

• Capability to troubleshoot based on error messages, run histories, and logs rather than through trial and error.

• Excellent written communication skills in English.

• Strong leadership, communication, and team management abilities.

• Dependable high-speed internet, a functioning computer, and a quiet workspace throughout the shift.

• Willingness to work in rotational shifts and comply with the client's security and data handling protocols.

• Experience in building and supporting Power Apps and Power Automate in a support role.

• At least 3 years of experience in a Team Lead position overseeing technical teams.

• Preferred: Microsoft certifications PL-100, PL-200, PL-400, or PL-600.

• Preferred: Background in a customer-facing support or service desk environment with SLAs.

• Preferred: Familiarity with Power BI, Azure, SharePoint, or Dynamics 365.

• Preferred: Experience in managing technical escalations and mentoring technical teams.

• Preferred: Proficiency in an additional language besides English.

🏝️ Benefits

• Full-time permanent employment.

• Remote work arrangement.

• Flexibility in rotational shifts.

• Gigmos onboarding and client-specific training.

• Any client-mandated certification required before handling live cases.