Tech Enablement Lead, B2B Operations

This is a fully remote position, open to applicants in Latin America.

📋 Description

• Spearhead the technology supporting CookUnity’s B2B initiatives and Smart Fridges program.

• Oversee, mentor, and nurture a Tech Enablement Engineer.

• Manage intake, capacity, roadmap, delivery commitments, and maintain communication with B2B and Product & Engineering leaders.

• Establish priorities and technical standards; evaluate architecture and code.

• Direct the design, delivery, monitoring, failure management, recovery, and ownership of B2B automations.

• Facilitate the development of internal web and mobile tools, dashboards, and services.

• Steer the technical direction for Smart Fridges hardware and embedded Linux software.

• Collaborate with manufacturers and field teams on components, build quality, installation, debugging, and failure analysis.

• Enhance device provisioning, remote deployment, staged releases, rollback procedures, and fleet health monitoring.

• Lead integrations with Salesforce, support tools, logistics services, healthcare partners, and other external systems.

• Work with Security, Legal, Infrastructure, and Engineering teams on access, secrets management, auditability, and sensitive data reviews.

• Develop runbooks, alerting mechanisms, recovery procedures, architecture documentation, deployment protocols, and operational playbooks.

• Determine which services to sustain, productize, or phase out.

• Recognize and assess AI opportunities for B2B operations and engineering workflows.

⛳️ Requirements

• Proven experience in managing engineers, encompassing coaching, feedback, prioritization, and accountability for delivery.

• Strong practical software engineering background across backend services, integrations, and internal applications.

• Proficient in JavaScript/TypeScript or Python with a working knowledge of SQL.

• Practical experience in building and operating physical devices using embedded Linux or similar IoT software in real-world settings.

• Capability to diagnose problems across device hardware, sensors, connectivity, operating system services, and cloud systems.

• Experience in scaling device fleets beyond manual configurations, including reproducible provisioning, remote updates, staged releases, rollback, telemetry, security, and field support.

• Background in designing production workflows utilizing APIs, webhooks, scheduled jobs, and third-party systems, including retries, idempotency, monitoring, and data reconciliation.

• Familiarity with cloud deployment, CI/CD processes, access management, and incident response.

• Strong judgment regarding security and privacy for customer or healthcare data.

• Ability to translate ambiguous operational requirements into technical plans and decisions involving both technical and non-technical stakeholders.

• Willingness to support higher uptime and participate in the on-call rotation for 24/7 business operations.

• Excellent English communication skills, both written and verbal.

• Preferred: Experience with Raspberry Pi or similar edge devices; AWS IoT Greengrass, SSM, MQTT, or comparable fleet management tools.

• Preferred: Knowledge in camera pipelines, edge computer vision, hardware manufacturing, or device quality assurance.

• Preferred: Familiarity with n8n, Salesforce, or other CRM integrations.

• Preferred: Proficiency in React/Next.js, Node.js or Python, and cloud deployment.

• Preferred: Experience in healthcare operations or workflows involving PHI-sensitive data.

• Preferred: Background in customer support, marketing, or logistics tools and APIs.

• Preferred: Experience with AI tools for operational workflows.

• Preferred: Proven ability to lead small teams across software, hardware, vendors, and business stakeholders.

🏝️ Benefits

• Receive payment in USD.

• Work remotely.

• Enjoy 15 business days of vacation annually from the start date.

• Benefit from 16 fully paid Argentinean holidays.

• Monthly healthcare stipend for a preferred healthcare provider.

• Four-week paid sabbatical after five years with CookUnity.

• Paid family leave.

• 3–5 days of compassionate leave as needed.

• Access to a benefits platform offering learning opportunities, wellness memberships, delivery apps, and other perks.

• Personalized English coaching.