Team Supervisor, Client Delivery – 1-year contract

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee the daily operations of designated customer or functional team members.

• Ensure that resource allocation aligns with the project plan's implementation and execution.

• Manage workload distribution and engage in resource management across global teams.

• Guarantee the consistent application, usage, and assessment of Standard Operating Procedures (SOPs).

• Coordinate and track progress towards team objectives.

• Implement, monitor, and report on performance metrics, taking corrective actions as necessary.

• Execute the strategic departmental initiatives.

• Foster the development of team members while maintaining a skilled workforce within budget constraints.

• Set and oversee performance targets for direct reports.

• Conduct timely and well-documented performance evaluations.

• Address and resolve customer complaints, issues, and service failures effectively.

• Lead initiatives aimed at continuous improvement, quality enhancement, and productivity.

• Ensure compliance with customer commitments, including budget oversight and risk management.

• Maintain precise workload and timeline tracking systems.

• Direct client relationship activities and oversee customer milestones.

• Engage in proactive communication with customers and advise on the implications of their decisions.

• Collaborate with various functions within Central Laboratory Services and Business Units.

• Support leadership in team operations and oversight.

• Lead centralized onboarding, mentoring, and coaching efforts for Study Design Leads.

• Facilitate cross-team mentoring groups and learning communities.

• Encourage collaboration, networking, and ongoing learning.

• Perform additional duties as assigned.

⛳️ Requirements

• High school diploma or equivalent qualification.

• A minimum of 3 years’ experience in clinical research within a client-facing capacity.

• At least 1 year of experience in Central Laboratory Services.

• A minimum of 1 year of experience in coaching or mentoring peers.

• Proficiency in English.

• Advanced expertise in customer service and a strong dedication to client satisfaction.

• Exceptional written, verbal, and interpersonal communication skills.

• Strong capabilities in planning, organization, and analytical problem-solving.

• Demonstrated ability to drive continuous improvement and boost operational efficiency.

• Experience in team building, stakeholder influence, and effective conflict resolution.

• Proven track record of completing projects successfully and achieving objectives.

• Strong skills in change management.

• Preferred: Bachelor’s degree in life sciences, medical, scientific, technical, or laboratory-related discipline.

• Preferred: 1 or more years of experience in people leadership.

🏝️ Benefits

• 1-year temporary contract.

• Monday to Friday work schedule.

• Standard working hours.

• Remote work arrangement.

• Opportunities for career growth.

• Meaningful work contributing to health improvement and enhancing lives.