Senior Document Production Associate – 1st Shift

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Deliver word processing and document production services for clients.

• Execute document production tasks in accordance with established policies and procedures.

• Evaluate job requests, determine the appropriate production process, and ensure task completion throughout its lifecycle.

• Edit, proofread, convert, create, transcribe, and fulfill document production requests.

• Utilize necessary equipment, technology, software, and hardware.

• Coordinate document production services, including preparation, intake, and workflow management within the team.

• Resolve complex software or hardware issues.

• Maintain logs and tracking software for assigned tasks.

• Adhere to deadlines for accepting, completing, and delivering work.

• Communicate with colleagues, supervisors, and clients regarding job or deadline matters.

• Promote continuous service improvement and cultivate client relationships.

• Manage sensitive and confidential documents and information.

• Conduct quality assurance on colleagues' work.

• Provide training for junior staff members.

• Support peer teams with proofreading, design, and document production as necessary.

• Engage with clients in person, via phone, or electronically.

• Comply with company and client-site policies.

• Utilize equipment and supplies in a cost-effective manner.

• Perform additional tasks assigned by management.

⛳️ Requirements

• High school diploma or equivalent is required.

• Higher education is preferred or equivalent work experience is acceptable.

• A minimum of 3 years of experience, ideally within a legal, banking, or large corporate setting.

• Experience in document production and word processing is preferred.

• Advanced proficiency in MS Office software, including Word, Excel, and PowerPoint.

• Strong keyboarding and typing capabilities.

• Proficient in software programs for editing and/or document creation.

• Familiarity with a legal timekeeping or job tracking system is preferred.

• Ability to thrive in a fast-paced team environment, both independently and collaboratively.

• Capacity to prioritize tasks, manage projects, and meet deadlines.

• Exceptional attention to detail and organizational skills, focusing on accuracy and quality.

• Capability to handle sensitive and confidential documents and information.

• Ability to make independent decisions in line with business needs and policies.

• Proficient at troubleshooting complex or advanced tasks, equipment, or software issues, knowing when to escalate concerns.

• Excellent verbal and written communication skills, including professional telephone and email etiquette.

• Self-motivated with a positive attitude.

• Demonstrated customer service skills.

• Ability to effectively interact with individuals from diverse backgrounds.

• Must successfully pass a pre-employment background check and drug screening.

🏝️ Benefits

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Paid time off.

• Disability insurance.

• 401(k) with company match.

• Life insurance.

• Voluntary supplemental insurance options.

• Parental leave.

• Adoption assistance.

• Tuition assistance.

• Employer/partner discounts.

• Potential for overtime pay.

• Shift differential pay.

• Call-in pay.

• Stand-by pay.