Client Delivery Executive

This is a fully remote position, open to applicants in Florida.

📋 Description

• Act as the primary executive point of contact and senior relationship leader for designated strategic healthcare clients.

• Cultivate trusted relationships with senior executives and key stakeholders within health plans, PBMs, pharmacy organizations, and other healthcare entities.

• Develop an in-depth understanding of each client's business strategy, market dynamics, operating models, technology environments, regulatory priorities, and long-term goals.

• Create and sustain comprehensive client strategies and account plans.

• Represent the client's voice within SS&C Health across Product, Technology, Operations, Implementation, Sales, Finance, and other teams.

• Oversee the overall client experience and ensure delivery aligns with commitments.

• Proactively pinpoint relationship, operational, delivery, and commercial risks while engaging internal leaders.

• Lead executive governance, business reviews, strategic planning sessions, and other high-level client interactions.

• Coordinate executive sponsorship and engagement from SS&C leadership.

• Collaborate with Product and Technology leaders to align client priorities with product strategy, roadmap, and investments.

• Maintain a strong understanding of the healthcare market, payer operations, pharmacy and PBM dynamics, healthcare technology, regulatory trends, and emerging client needs.

• Identify opportunities to deepen relationships through additional SS&C Health capabilities and solutions.

• Work with Sales to drive account growth while prioritizing long-term client relationship health and value.

• Track client satisfaction, executive relationships, delivery and financial performance, risks, renewals, and growth potential.

• Serve as an executive escalation point and facilitate timely issue resolution.

• Promote client retention and position SS&C Health as a strategic partner.

⛳️ Requirements

• 10+ years of progressive experience in the healthcare sector.

• Extensive experience in managing complex, enterprise-level client relationships.

• Solid understanding of the health payer and/or pharmacy ecosystem, encompassing health plans, PBMs, pharmacy operations, healthcare technology, claims administration, or related services.

• Proven success in building trusted relationships with C-suite and senior healthcare executives.

• Experience overseeing large, complicated accounts that involve multiple products, services, stakeholders, and internal delivery teams.

• Strong executive presence with the capability to navigate challenging conversations, influence decisions, resolve conflicts, and foster alignment across organizations.

• Ability to convert client business objectives into actionable priorities for internal product, technology, operations, and service teams.

• Commercial acumen with experience in client retention, renewals, account expansion, and strategic growth.

• Ability to effectively operate within a matrixed organization and mobilize cross-functional teams without relying on direct authority.

• Strong judgment and ability to identify emerging client risks, recognize when executive intervention is necessary, and drive issues to resolution.

• Excellent communication, presentation, negotiation, and relationship-management skills.

• Bachelor’s degree is required.

🏝️ Benefits

• Medical, dental, and vision coverage.

• 401(k) plan with company match.

• Paid time off.

• Paid holidays.

• Parental leave.

• Opportunities for professional development reimbursement.