Team Supervisor, Client Delivery – 1-year contract

This is a fully remote position, open to applicants in Poland.

📋 Description

• Oversee daily operations of designated customer or functional team members

• Ensure proper allocation of resources to carry out and fulfill project plans

• Manage workload distribution and engage in resource management across global teams

• Guarantee consistent application, usage, and evaluation of Standard Operating Procedures (SOPs)

• Coordinate and track progress towards team objectives

• Implement, assess, and report on performance metrics while taking corrective actions

• Execute the departmental strategy

• Cultivate the team and ensure a skilled workforce within budget constraints

• Set and monitor performance goals for direct reports

• Conduct timely and documented performance evaluations

• Address customer complaints, issues, and service failures until resolution

• Promote continuous improvement, quality, productivity, and preventive measures

• Utilize best practices for budget and risk management

• Maintain accurate systems that reflect workload and timelines

• Lead client relationship initiatives and oversee customer milestones

• Advise customers on decisions, needs, and success criteria

• Collaborate across functions and business units within Central Laboratory Services

• Support leadership in team supervision and operations

• Spearhead centralized onboarding, mentoring, and coaching for Study Design Leads

• Facilitate cross-team mentoring groups and learning communities

• Perform additional duties as assigned

⛳️ Requirements

• High school diploma or equivalent

• Minimum of 3 years of experience in clinical research in a client-facing capacity

• At least 1 year of experience in Central Laboratory Services

• A minimum of 1 year of experience in coaching or mentoring colleagues

• Preferred: Bachelor's degree in life sciences, medical, scientific, technical, or laboratory-related fields

• Preferred: Over 1 year of experience in a leadership role

• Proficiency in English

• Advanced customer service skills with a strong dedication to client satisfaction

• Exceptional written, verbal, and interpersonal communication skills

• Strong planning, organizational, and analytical problem-solving abilities

• Demonstrated capability in driving continuous improvement and enhancing operational efficiency

• Experience in team building, stakeholder influence, and effective conflict resolution

• Consistent history of successfully completing projects and achieving objectives

• Strong skills in change management

🏝️ Benefits

• 1-year temporary contract

• Monday to Friday work schedule

• Standard working hours

• Centralized onboarding, mentoring, and coaching opportunities

• Cross-team mentoring groups and learning communities

• Supportive environment that encourages collaboration, networking, and ongoing learning