Team Supervisor, Client Delivery – 1-year contract

This is a fully remote position, open to applicants in Bulgaria.

📋 Description

• Oversee daily operations of designated customer or functional team members.

• Ensure proper resource allocation for the implementation and execution of project plans.

• Manage workload distribution and engage in resource management across global teams.

• Guarantee consistent implementation, utilization, and review of Standard Operating Procedures (SOPs).

• Coordinate and track progress towards team objectives.

• Implement, monitor, and report on performance metrics, taking corrective measures as necessary.

• Execute the departmental strategy effectively.

• Foster the development of team members to maintain a skilled workforce within budget constraints.

• Establish and oversee performance goals for direct reports.

• Conduct timely and well-documented performance evaluations.

• Address customer complaints, issues, and concerns, ensuring resolution with leadership involvement.

• Monitor service failures and implement preventative measures.

• Utilize best practices for budget and risk management.

• Maintain accurate workload and timeline tracking systems.

• Lead client relationship initiatives and manage customer milestones.

• Proactively communicate with customers and provide consultation on the implications of their decisions.

• Collaborate across Central Laboratory Services functions and various business units.

• Lead centralized onboarding, mentoring, and coaching initiatives for Study Design Leads.

• Facilitate cross-team mentoring groups and learning communities.

• Encourage collaboration, networking, and ongoing learning.

• Coordinate and manage assigned teams to achieve strategy, processes, metrics, quality, efficiency, and customer satisfaction.

⛳️ Requirements

• High school diploma or equivalent qualification.

• A minimum of 3 years of experience in clinical research with a client-facing role.

• At least 1 year of experience in Central Laboratory Services.

• Minimum of 1 year of experience in coaching or mentoring peers.

• Proficiency in English.

• Advanced customer service skills with a strong dedication to client satisfaction.

• Exceptional written, verbal, and interpersonal communication abilities.

• Strong planning, organizational, and analytical problem-solving skills.

• Proven track record in driving continuous improvement and enhancing operational efficiency.

• Experience in team building, influencing stakeholders, and effectively resolving conflicts.

• Consistent history of successfully completing projects and achieving objectives.

• Strong skills in change management.

• Bachelor’s degree in a life science, medical, scientific, technical, or laboratory-related field preferred.

• Preferred: At least 1 year of people leadership experience.

🏝️ Benefits

• 1-year temporary contract.

• Monday to Friday work schedule.

• Standard working hours.

• Remote work arrangement available.

• Opportunities for career growth.

• Engaging work that impacts healthcare outcomes.