Team Supervisor, Client Delivery – 1-year contract

This is a fully remote position, open to applicants in Belgium.

📋 Description

• Oversee the daily operations of designated customer or functional team members while ensuring proper resource allocation.

• Manage workload distribution within assigned teams and engage in resource management across global teams.

• Ensure uniform application, utilization, and evaluation of Standard Operating Procedures (SOPs).

• Coordinate and track progress towards team objectives.

• Implement, monitor, and report performance metrics and take necessary corrective measures.

• Contribute to the execution of departmental strategies.

• Develop the capabilities of the team workforce and establish, monitor, and assess performance goals.

• Oversee activities and outcomes of direct reports, including corrective actions.

• Track and address customer complaints, issues, concerns, and service failures.

• Document problems and implement preventive measures to avoid recurrence.

• Ensure adherence to best practices in budget and risk management while maintaining accurate workload and timeline systems.

• Lead client relationship initiatives and manage customer milestones and communications.

• Consult with customers to ascertain needs, definitions of success, and impacts on service.

• Collaborate across CLS functions and Business Units to eliminate barriers and optimize client service delivery.

• Spearhead centralized onboarding, mentoring, and coaching for Study Design Leads.

• Facilitate cross-team mentoring groups and learning communities.

• Encourage collaboration, networking, and ongoing learning.

• Perform additional duties as assigned.

⛳️ Requirements

• High school diploma or its equivalent.

• A minimum of 3 years of experience in clinical research in a client-facing capacity.

• At least 1 year of experience in Central Laboratory Services.

• A minimum of 1 year of experience in coaching or mentoring peers.

• Proficiency in English.

• Exhibits advanced customer service skills and a strong dedication to client satisfaction.

• Provides outstanding written, verbal, and interpersonal communication.

• Possesses strong planning, organizational, and analytical problem-solving skills.

• Demonstrated ability to promote continuous improvement and enhance operational efficiency.

• Displays a high level of initiative and excels in collaborative team settings.

• Experienced in team building, influencing stakeholders, and effectively resolving conflicts.

• Maintains a consistent record of successfully completing projects and achieving objectives.

• Applies strong change management skills to assist teams in navigating evolving priorities.

• Preferred: Bachelor's degree in life science, medical, scientific, technical, or a related laboratory discipline.

• Preferred: At least 1 year of experience in people leadership.

🏝️ Benefits

• Comprehensive health insurance options.

• Retirement savings plan with employer matching.

• Opportunities for professional development and continuing education.

• Flexible working hours and remote work options.