Team Services Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Create, maintain, and assist in dissolving teams within the US Realty division.

• Manage Discovery Calls and documentation for team leaders.

• Ensure accurate team records and update agent compensation plans.

• Collaborate with team leaders and members during the team creation or conversion process.

• Provide support to teams in designated regions.

• Monitor and respond to Workplace Chat requests, Gmail emails, texts, voicemails, and calls.

• Lead Discovery Calls that cover eXp team structures, requirements, and necessary information for team creation.

• Develop timelines and transition strategies for new team formation or team-type conversion.

• Conduct follow-up check-ins with leads.

• Coordinate planning and logistics meetings with brokers and other departments.

• Execute annual team requalification reviews and conduct annual review calls with Team Leaders.

• Send and collect signatures for team-related documents.

• Update HubSpot tickets to reflect accurate team status.

• Offer resources and support to team leaders, members, and agents through email, text, phone, and eXp World.

• Participate in weekly Team Training Sessions and complete assigned training.

• Perform reviews and audits of teams.

• Undertake additional duties and projects as assigned.

• Maintain consistent communication with team members and supervisors through remote collaboration channels.

• Attend virtual meetings, provide updates on progress, and engage in discussions.

• Comply with company policies, data security, and confidentiality standards.

• Manage workload effectively, complete projects accurately, meet deadlines, and remain accessible during scheduled working hours.

⛳️ Requirements

• Ability to work from anywhere in the US.

• Agile and flexible attitude.

• Strong attention to detail is essential.

• Excellent written and verbal communication skills along with customer service expertise.

• Outstanding critical thinking and problem-solving abilities.

• Capability to work independently as well as within a team setting.

• Prior experience in the real estate sector is strongly preferred.

• Experience in coordinating events and group activities.

• Proficiency in conflict resolution and active listening skills.

• Required knowledge of G Suite.

• Experience with Microsoft Office is a plus.

• Previous remote work experience is mandatory.

• A dedicated home office or workspace is required.

• Advanced experience with Trello is preferred.

• Aptitude for utilizing online platforms and software for remote work.

• A high school diploma is required or equivalent applicable experience.

• 0–2 years of relevant experience.

• An Associate's degree is preferred.

• Demonstrated ability to deliver exceptional customer service, including conflict resolution, is required.

• Familiarity with Google Suite, HubSpot, task management software, Dropbox Sign, and Trello is preferred.

🏝️ Benefits

• Work from anywhere.

• Paid Time Off.

• 401k plan with a 4% match (immediate vesting).

• Comprehensive Medical, Dental, and Vision benefits.

• Equipment provided by the company.

• Monthly Technology Stipend.

• Flexible Spending Account (FSA) and Health Savings Account (HSA) with employer contributions.

• Health and Wellness incentives.

• 100% Paid Parental Leave.

• Access to a virtual office known as eXp World, offering 24/7 access to collaborative tools and training.