Team Manager, Market Account Resolution

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Supervise both full-time and part-time staff who engage with patients and customers through various channels including in-person, email, phone, and live chat.

• Foster an inspiring team environment that promotes open communication.

• Establish clear objectives for the team and motivate members to achieve them.

• Actively listen to team feedback and address any issues or conflicts that arise.

• Acknowledge high performance and celebrate achievements.

• Encourage innovative thinking and organize team-building events.

• Oversee daily operational activities of the team related to unbilled work within the specified market.

• Provide support to local branch offices within the assigned market.

• Monitor the team's performance in addressing new and existing patient accounts and in gathering necessary billing documentation.

• Research and obtain customer information to maintain equipment coverage through health insurance plans.

• Cultivate collaborative relationships with field leadership, referral sources, and patients to enhance account resolution.

• Assess documentation for adherence to relevant standards and regulations.

• Conduct follow-ups to ensure timely reimbursement.

• Offer accountability, coaching, and professional development for the market account resolution team.

• Perform strategic needs assessments and support motivated teams.

• Analyze transactional trends and identify opportunities for process improvements.

• Initiate and oversee action plans when operational goals are not met or when performance issues arise.

• Manage the performance, hiring, and disciplinary actions of direct reports.

• Provide direction for work assignments along with timely coaching and feedback.

• Ensure that assignments are completed accurately, efficiently, and within deadlines.

⛳️ Requirements

• High school diploma or equivalent qualification.

• Preferred 5 years of experience in healthcare or health insurance.

• Demonstrated experience as a team leader or supervisor.

• Comprehensive understanding of performance metrics.

• Proficient in PC usage, particularly MS Excel.

• Intermediate skills in Access, Excel, PowerPoint, MS Project, Visio, and Word.

• Intermediate mathematical proficiency with a strong ability to comprehend, interpret, and create spreadsheet data.

• Proficient in reading, writing, and verbal communication in English.

• Capability to occasionally lift equipment weighing up to 50 lbs.

• A degree in management or training in team leadership is advantageous.

🏝️ Benefits

• Medical, dental, and vision insurance coverage.

• Paid time off plan.

• 401(k) plan.

• Flexible Spending Accounts.

• Basic life insurance.

• Short- and long-term disability coverage.

• Accident insurance.

• Teammate Assistance Program.

• Paid parental leave.

• Domestic partner benefits.

• Programs for mental, physical, and financial well-being.