Team Manager – Healthcare, Provider Data Management

This is a fully remote position, open to applicants in Texas.

📋 Description

• Oversee the daily functions of the Provider Data Management team, including task allocation, performance oversight, and staff development.

• Ensure that provider demographic and credentialing information is accurately recorded and maintained across all systems.

• Track productivity, quality, and turnaround time benchmarks.

• Provide daily leadership, coaching, and performance management for analysts tasked with maintaining and updating provider data.

• Assess individual and team performance metrics, identify patterns, and implement action plans to rectify productivity or quality deficiencies.

• Manage the distribution of workflow, prioritize tasks, and allocate resources to achieve turnaround times and operational goals.

• Collaborate with client stakeholders and internal teams, including credentialing, training, quality assurance, and operational excellence, to address issues and enhance processes.

• Manage attrition, shrinkage, and other key team metrics.

• Support projects related to system upgrades or process automation.

• Conduct regular team meetings and one-on-one coaching sessions to share performance insights.

• Supervise the processing, validation, and upkeep of high-volume provider data submitted via bulk rosters.

• Assist in analyzing roster files to detect missing information, duplicate records, data discrepancies, and inconsistencies that require resolution.

• Use Excel and other data analysis tools to manipulate, validate, reconcile, and report on extensive volumes of provider data.

⛳️ Requirements

• Minimum of 2 years’ experience in a leadership role within the healthcare sector.

• Familiarity with credentialing processes.

• Must possess Team Manager University certification.

• Flexible availability is required.

• Proficient in Microsoft Office applications.

• Advanced skills in Microsoft Excel are preferred.

• Capable of thriving in a fast-paced environment.

• Ability to convey complex processes in a clear manner.

• Skilled in adapting training methods to accommodate various learning styles.

• Competent in building a knowledgeable and high-performing team.

• Proactive in developing trust and professional relationships with employees and team members.

• Strong ability to work collaboratively as a team player.

• Excellent analytical skills; capable of interpreting data, identifying trends, and proposing improvements.

• Exceptional verbal and written communication skills.

• Ability to communicate in a clear, constructive, and professional manner.

🏝️ Benefits

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.

• Flexible work arrangements.

• Supportive team environment.

• Competitive salary and performance bonuses.