Team Manager, Enterprise Account Management

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead, mentor, and develop a team of six Enterprise Account Managers.

• Conduct weekly one-on-one meetings, call and deal reviews, account-plan assessments, and maintain a documented development trajectory for each representative.

• Manage gross revenue retention, net revenue retention, and expansion achievement across a $10K+ book in the Americas.

• Execute weekly renewal and expansion forecasts categorized by stage and type.

• Present forecasts during regional forecast meetings with Account Executive and Enterprise Account Specialist leaders.

• Oversee account books and territories, including account caps, rebalancing, and assignments.

• Facilitate the renewal process through early engagement, value narratives, risk identification, and escalation of multi-year and pricing decisions.

• Manage the operating agreement with the Enterprise Account Specialist team to ensure timely transitions.

• Recruit, interview, onboard, and train Account Managers.

• Collaborate with Solution Engineering, Customer Success, Support, Sales Operations, and Finance to eliminate retention and expansion obstacles.

• Provide customer and market insights to Product and leadership teams.

• Conduct quarterly business reviews that include results, upcoming renewals, expansion pipeline, and account whitespace.

⛳️ Requirements

• A minimum of 5 years in enterprise account management, renewals, or customer-facing sales with existing clients in SaaS or technology sectors.

• At least 2 years of experience leading a quota-carrying team as a first-line manager.

• Proven track record of owning and reporting a retention or revenue metric for a team.

• Disciplined approach to weekly forecasting with a reputation for accuracy.

• Demonstrated coaching skills, with experience in developing account managers or sales professionals into high achievers.

• Strong commercial acumen regarding renewals, multi-year agreements, pricing, and procurement in mid-sized and large organizations.

• Capability to establish and maintain operating agreements with peer leaders and cross-functional teams.

• Proficiency in Salesforce forecasting, pipeline management, and account-planning cycles.

• Preferred domain experience in remote connectivity, IT management, or related enterprise software.

• Must be remote within the US with regular travel to Tampa and client locations.

🏝️ Benefits

• Competitive salary and bonuses.

• Flexible paid time off (PTO) and paid holidays.

• 401(k) plan with employer matching.

• Comprehensive health insurance package, including the option for 100% employer-paid medical coverage.

• Up to 12 weeks of parental leave.

• Basic life insurance coverage.

• Short-term and long-term disability insurance, fully employer-paid.

• Quarterly team-building events.

• Leadership luncheons.

• Companywide “All Hands” meetings.

• Open-door policy.

• Business casual dress code.

• Opportunities for professional and personal growth.

• Workplace accommodations and adjustments available during the application or hiring process.