Team Manager – Banking Operations

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Assist the Associate Director in Lending & Trade Operations.

• Deliver precise work that aligns with banking processes, procedures, and regulations.

• Offer high-quality guidance and advice to team members.

• Establish and uphold strong operational controls.

• Organize, coordinate, and oversee team resources to guarantee timely, accurate, and compliant services.

• Develop, mentor, and evaluate direct reports while enhancing colleagues’ technical skills and personal effectiveness.

• Oversee key performance indicators related to Quality, Cost, and Delivery.

• Aid the Operations Manager in ensuring compliance with group and regulatory policies.

• Recognize, communicate, and mitigate operational risks while implementing mitigation strategies.

• Encourage colleague engagement, continuous improvement, and customer orientation through Continuous Improvement methodologies.

• Collaborate with the broader Trade Services management team to implement One Best Way, emphasizing end-to-end customer processes and stakeholder management.

⛳️ Requirements

• Proven experience in team development and colleague engagement.

• Comprehensive understanding of Lending and Trade Operations.

• Experience in applying Continuous Improvement methodologies to identify and implement enhancements.

• Familiarity with Continuous Improvement tools, including AI.

• Insight into customer value and value streams, focusing on creating flow and pull while striving for perfection.

• Knowledge of Trade & Lending products, preferably with a focus on commercial banking.

• Previous experience in Lending or Trade services is preferred; comprehensive training will be offered.

• Availability to support US working hours, typically from 2pm to 10pm UK time, five days a week.

🏝️ Benefits

• Flexible working arrangements, including hybrid options and job sharing.

• Generous pension contributions of up to 15%.

• Annual performance-based bonuses.

• Share schemes, including complimentary shares.

• Lifestyle-adaptable benefits, such as discounted shopping.

• 28 days of holiday, in addition to bank holidays.

• Wellbeing initiatives.

• Generous parental leave policies.

• Reasonable workplace adjustments and flexibility regarding office attendance, location, and working patterns.

• Opportunities for professional learning, development, and growth.