Team Leader – Operations

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Lead a team of departmental personnel and supervise workload management and the achievement of operational goals.

• Offer guidance regarding work processes, procedures, and issue resolution.

• Oversee daily workload and ensure the execution of team objectives and expectations.

• Cultivate a positive, accountable, and collaborative team environment.

• Act as the main point of contact for operational updates and escalations, including interactions with customers.

• Ensure that employees receive proper training and respond to inquiries in a professional, courteous, prompt, and accurate manner.

• Provide continuous coaching, developmental feedback, and conduct formal performance evaluations.

• Set performance objectives and track progress with both departmental and cross-functional teams.

• Identify and address any system or process deficiencies.

• Analyze trends, ascertain root causes, document and report issues, and implement corrective actions.

• Conduct random audits and develop performance improvement plans as necessary.

• Create and execute both short- and long-term service goals once approved.

• Address escalated concerns from clients and customers.

• Represent the department in corporate initiatives.

⛳️ Requirements

• Bachelor's degree or advanced degree (when required), or at least 7 years of experience in a related area in place of a degree.

• A minimum of 5 years of experience in a related field.

• Demonstrated leadership or supervisory experience.

• Background in membership, enrollment, health insurance operations, customer operations, or similar business functions.

• Experience guiding teams through transitions while sustaining operational performance.

• Proven ability to collaborate with various business areas and stakeholders.

• Skilled at presenting information to leadership, clients, or cross-functional groups.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Health and wellness initiatives.

• Parental leave and support services.

• Assistance for adoption and surrogacy.

• Programs for career development.

• Tuition reimbursement for further education.

• 401k matching along with an annual company contribution.

• Paid Time Off (PTO).

• Annual performance-based bonus.

• Flexible work arrangements and autonomy.

• Remote work with occasional in-office visits each year.