Senior Manager, Investigations Operations

This is a fully remote position, open to applicants in Costa Rica, +6 more countries.

📋 Description

• Provide leadership and direction to various functions and teams conducting investigations throughout the Partnership.

• Drive enhancements and alignment of systems utilized by Integrated Investigations, Regional Investigative Specialists, Fleet, Cybersecurity, VisionFund International, and other World Vision sectors.

• Create efficiencies across investigation operations to ensure high-quality and consistent investigations that safeguard World Vision’s reputation and mission.

• Design and implement training and capacity-building strategies for both full-time and part-time investigators across the Partnership.

• Act as a matrix manager for 7 Regional Investigative Specialists, offering leadership, problem-solving support, and coaching.

• Establish and maintain streamlined, uniform investigation tools and protocols for World Vision investigators.

• Serve as the senior point of contact for escalations and inquiries related to investigative operations, quality, and capacity.

• Provide matrix leadership for Regional Investigative Specialists overseeing Regional Oversight Committees and investigator capacity.

• Ensure that investigators and complaint-handling personnel are adequately trained and adhere to operational guidelines.

• Address investigative operational concerns raised by senior leaders and stakeholders.

• Monitor and enhance the intake and triage phases of new investigations.

• Lead and conduct high-level and complex investigations as requested by the Director.

• Manage WITP and Knowledge Check enrollment requests in English, Spanish, and French.

• Facilitate and support monthly Investigations Operations and RIS meetings.

• Ensure the Investigations Dashboard is consistently updated and accurate.

• Coordinate the Investigations Management SharePoint site.

• Develop investigator capacity-building programs in collaboration with senior leadership and key functional areas.

• Create advanced and specialized investigator training programs with subject-matter experts.

• Operate a centralized registry of trained investigators.

• Maintain stakeholder relationships and represent World Vision to donors, regulators, and professional associations as necessary.

• Monitor trends and activities in global compliance, workplace, safeguarding, fraud, and corruption investigations.

• Align investigative methodologies across Cybersecurity, Fleet Management, SSR, VFI, P&C, Legal, and other functions.

• Provide oversight and direction to Regional Oversight Committees.

• Ensure that information-sharing, triage, and investigations oversight processes operate smoothly.

⛳️ Requirements

• Please submit your CV in English.

• Bachelor’s degree and/or relevant higher education.

• Formal professional training and/or internationally recognized certification as an investigator in fraud and/or workplace behavior.

• 8-10 years of experience leading and/or overseeing internal workplace investigations in a large international organization (NGO).

• Strong analytical, written, and verbal communication skills.

• Proven ability to foster and maintain strong interpersonal and working relationships within a dispersed virtual and international context.

• Experience in developing and training investigators.

• Experience in translating complex technical concepts and simplifying information for broad consumption and use by an international audience.

• Proven ability to convert data into information and analysis that conveys an easily understood concept or message.

• Experience engaging with a wide range of senior leadership-level stakeholders.

• Strong investigative skills, including the capacity to serve as a lead investigator when necessary.

• Ability to think strategically and assess complex and diverse processes across the Partnership to identify and implement efficiencies and simplification projects aligned with external best practices.

• Fluency/high level of professional and technical spoken and written English.

• Willingness and ability to travel nationally and/or internationally up to 15% of the time.

• Local applicants only.

🏝️ Benefits

• Remote/homeworking position.

• Travel nationally and/or internationally up to 15% of the time.

• Regular participation in team and office devotions, chapel, and prayer gatherings in accordance with policies.

• Work within a Christian humanitarian organization environment dedicated to serving vulnerable children.