Team Leader – Corporate Operations, CCAM

This is a fully remote position, open to applicants in Egypt.

📋 Description

• Deliver comprehensive operational support and oversight for CCAM initiatives within CIBG.

• Oversee and authorize the opening and maintenance of corporate banking accounts.

• Evaluate and approve account opening documentation for corporate, commercial, government, financial institution, MNC, special assets, and investment banking clients.

• Maintain customer records, account structures, mandates, and authorized signatory information across banking systems.

• Review and sanction corporate fixed deposit placements, rollovers, liquidations, and related transactions within assigned authority limits.

• Assist with KYC remediation, regulatory assessments, audit findings, and data rectification efforts.

• Monitor AML, sanctions, regulatory, compliance, and operational risk requirements.

• Escalate exceptions, high-risk scenarios, deviations from policy, and control deficiencies.

• Support internal, external, compliance, and regulatory audits.

• Ensure processing requests are completed within SLAs while maintaining an accuracy rate of 99% or higher.

• Oversee workflow queues and prioritize urgent, overdue, and high-value requests.

• Enhance resource utilization and allocate workload effectively across the team.

• Collaborate with Relationship Managers, Coverage Teams, Trade Sales, Product Teams, Compliance, Operations, Credit, and Technology teams.

• Serve as the primary escalation point for operational issues impacting client service delivery.

• Prepare daily, weekly, and monthly Management Information System (MIS) reports.

• Analyze operational patterns and identify opportunities for process enhancement and automation.

• Provide management updates on remediation efforts, audit actions, backlog reduction, and operational risk issues.

• Ensure adherence to UAE Central Bank regulations and internal governance policies.

• Uphold the confidentiality and integrity of customer information.

⛳️ Requirements

• In-depth knowledge of Corporate Banking Operations, Account Management, KYC/CDD requirements, AML regulations, and customer lifecycle management.

• Solid understanding of Corporate Banking products, Trade Finance operations, Fixed Deposits, Digital Banking services, and customer onboarding processes.

• Familiarity with regulatory requirements, operational risk management, and audit controls.

• Strong leadership and team management skills.

• Excellent stakeholder management and communication abilities.

• Robust analytical and problem-solving skills.

• Capacity to manage multiple priorities under tight deadlines.

• Keen attention to detail and awareness of risk factors.

• Proficient in banking systems, workflow applications, and Microsoft Office tools.

• Minimum of 5-7 years of experience in Corporate Banking Operations, Centralized Account Management, Client Onboarding, or Account Services.

• Preference for candidates with experience in handling Corporate, Commercial, Financial Institution, and Government Banking clients.

• Experience in managing operational teams and service delivery functions is desirable.

• Bachelor’s Degree in Business Administration, Finance, Banking, Commerce, or a related field.

• Professional certifications in Banking Operations, AML, Compliance, or Risk Management are considered an advantage.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career advancement.

• Comprehensive health and wellness benefits.

• Supportive work environment promoting teamwork and collaboration.