Team Leader, Coordination of Benefits

This is a fully remote position, open to applicants in Alabama, +22 more states.

📋 Description

• Oversee daily operations to meet business objectives and fulfill team targets.

• Provide guidance, direction, process support, and operational assistance to the team.

• Cultivate a positive, accountable, and collaborative team environment.

• Act as the main point of contact for operational updates and escalations, including customer interactions.

• Ensure team members are trained in procedures and respond correctly to inquiries.

• Offer coaching, developmental feedback, and conduct formal performance assessments.

• Set performance targets and track progress alongside departmental and cross-functional teams.

• Identify and rectify gaps in systems or processes.

• Analyze trends, establish root causes, and initiate corrective measures.

• Document and report issues related to systems and processes, implementing solutions as necessary.

• Perform random audits and create performance enhancement plans when required.

• Develop and execute approved short- and long-term service objectives and strategies.

• Address escalated issues from clients and customers.

• Represent the department in corporate initiatives.

⛳️ Requirements

• Bachelor's degree or higher (where applicable), or over 7 years of experience in a related field as a substitute for a degree.

• A minimum of 5 years of experience in a relevant field.

• Blue Cross NC is currently not offering employment authorization sponsorship for this position.

• Experience in people leadership is highly desirable.

• Lean Six Sigma certification with practical application of process improvement techniques is preferred.

• Experience in supporting Coordination of Benefits (COB) functions is preferred.

• Demonstrated ability to lead initiatives that enhance efficiency and operational effectiveness is preferred.

🏝️ Benefits

• Work-life balance, flexibility, and autonomy.

• Comprehensive medical, dental, and vision coverage.

• Health and wellness initiatives.

• Parental leave and support services.

• Assistance with adoption and surrogacy.

• Opportunities for career development.

• Tuition reimbursement for ongoing education.

• 401k matching along with an annual company contribution.

• Paid Time Off (PTO).

• Annual Incentive Bonus.