Team Lead, Portfolio Management

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the Portfolio Management team in effectively communicating and collaborating with both internal and external clients.

• Act as the main contact for borrowers holding existing small business and commercial loans that are in regular servicing status.

• Ensure thorough handling of customer requests through meticulous fact-checking, collection and analysis of borrower financial documents, and assessment of loan-file completeness.

• Actively track the portfolio to pinpoint credit risks, suggest corrective measures and possible internal risk-rating adjustments, as well as uncover new revenue prospects.

• Carry out responsibilities in accordance with regulatory guidelines, SBA standard operating procedures, and Bank loan policies.

• Collaborate with portfolio, workout, lending, legal, and management teams to oversee the commercial and SBA loan portfolio.

• Identify, monitor, and manage troubled credits; enforce loan and credit documentation.

• Assist in negotiating workout solutions, securing paydowns, additional collateral and guarantors, exiting credit, pursuing collections, and recommending changes to risk ratings, accrual status, charge-downs, charge-offs, retention, workouts, and recoveries.

• Supervise the SBA Portfolio Managers, including recruitment, mentorship, performance evaluations, addressing inquiries, and acting as a liaison between management and support staff.

• Establish and monitor KPIs/KRIs; promote training, cross-training, teamwork, and continuous learning opportunities.

• Maintain existing credit relationships, ensuring credit quality, appropriate risk ratings, complete credit files, and compliance with policies and regulatory standards.

• Conduct and document quarterly loan evaluations for loans in regular servicing status.

• Prepare internal documentation that records significant loan changes.

• Structure and negotiate loan agreements; manage and resolve workout and distressed credit scenarios to enhance recovery and minimize risk.

• Oversee loan presentations and quarterly reviews within the credit department for the chief credit officer and/or loan committee.

• Prepare documentation for loan committee reviews with the chief credit officer.

• Address customer, credit, and servicing requests in line with SBA SOP 50 57 (4) and Bank loan policies.

• Identify cross-selling opportunities and promote the bank's lending and deposit products.

• Review daily delinquency reports and take necessary actions to collect overdue payments.

• Document customer interactions in designated record-keeping systems.

• Conduct compliance, quality, covenant, and exception monitoring reviews of current loans.

• Monitor delinquent real-estate tax reports and loan insurance requirements, determining the necessity of force-placed insurance.

• Review documentation from the SBA and Senior Portfolio Manager and assist with modifications prior to execution.

⛳️ Requirements

• Occasionally lift and/or move up to 10 lbs.

• Proficiency in English literacy.

• Capability to sit for extended periods, twist, bend, walk, use hands to manipulate objects, tools, or controls, reach with hands and arms, balance, stoop, kneel, talk, or hear.

• Specific vision abilities, including close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

• Bachelor’s degree (B.A.) or equivalent from a four-year college or technical institution; or four years of relevant experience and/or training; or a combination of education and experience.

• At least 6 years of relevant portfolio management experience.

• Strong analytical abilities, including the capacity to read and evaluate individual and company financial statements, cash flow, industry trends, competition, and forecasts.

• Solid understanding of basic banking and commercial lending products, with the ability to align solutions with borrower needs.

• Exceptional process management and improvement capabilities.

• Proficiency in setting and monitoring KPIs and KRIs.

• Outstanding leadership skills.

• Excellent verbal and written communication skills.

• Proven team management abilities.

• Capacity to execute responsibilities with minimal supervision.

• Strong presentation, written, and verbal communication skills.

• Ability to work both independently and collaboratively within a team.

• Detail-oriented.

• Ability to multitask and prioritize tasks to meet deadlines.

• Strong organizational skills.

• Flexible and adaptable to changing job requirements and responsibilities.

🏝️ Benefits

• Employee Stock Ownership Plan.

• 401k Plan.

• Healthcare benefits (Medical, Dental, Vision, Telehealth, Life insurance).

• 12-week Paid Parental Leave and Medical Leave, with a maximum of 20 weeks for eligible team members qualifying for both Medical and Parental Leave related to childbirth.

• $5,000 Family Care Reimbursement for expenses related to Childcare, Elder Care, Student Loan Debt, Pet expenses, Down Payment Assistance, and Health Insurance Premiums.

• PTO ranging from 13 to 23 days based on tenure, with options for cash-out and carryover.

• 10 Days of Sick Time.

• 11 Paid Holidays.

• 4 Days of Volunteer Time.

• 2 Days of Self Allowance Time.

• Tuition Assistance.

• Connected Mobile Work Environment.