Team Lead, Internship Program

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide daily leadership, guidance, mentorship, and performance oversight for the Professional Services internship team.

• Manage the workloads, schedules, priorities, and project assignments of interns.

• Lead the onboarding process and continuous training, focusing on interns' skills and proficiency with Finalsite Composer.

• Set clear expectations and offer regular feedback regarding quality, productivity, professionalism, and personal development.

• Identify strengths and areas for growth, preparing high-performing interns for potential future roles.

• Cultivate a collaborative atmosphere that offers interns meaningful professional experiences while delivering business value.

• Supervise intern work within Finalsite Composer, ensuring accuracy, quality, consistency, and adherence to standards.

• Coordinate and prioritize incoming tasks from Professional Services teams.

• Align projects and assignments with interns' skills, experiences, capacities, and development objectives.

• Monitor project progress, address obstacles, and ensure deadlines and service expectations are fulfilled.

• Establish and uphold quality assurance procedures.

• Act as the main point of escalation for questions or issues regarding intern assignments and deliverables.

• Collaborate with Professional Services leaders to explore new internship program opportunities.

• Create scalable workflows for requesting, assigning, tracking, reviewing, and completing tasks.

• Expand the program beyond Virtual Webmaster and Content Migration to other Professional Services teams and offerings.

• Identify opportunities to leverage AI and automation to enhance workflows and scale service delivery.

• Monitor team capacity and program demand to determine staffing, training, and resource needs.

• Track program performance and communicate results, capacity, opportunities, and challenges to Professional Services leadership.

• Collaborate with HR and internal stakeholders on intern recruitment, onboarding, and program administration.

⛳️ Requirements

• 3–5 years of professional experience in web services, project management, team leadership, training, or a related field.

• Strong working knowledge of Finalsite Composer or similar content management systems (CMS), with experience in completing or overseeing website content tasks within these platforms.

• Proven experience in mentoring, coaching, training, or developing others.

• Excellent project and workload management skills, with the capability to coordinate multiple assignments, priorities, and deadlines.

• Strong attention to detail, with the ability to set and maintain quality standards.

• Comfortable with adopting emerging technologies, including AI-powered tools, to enhance workflows, productivity, and service delivery.

• Excellent written and verbal communication skills, with the ability to collaborate across teams and organizational levels.

• Ability to balance employee development with business needs and operational priorities.

• Comfortable utilizing project management, ticketing, and collaboration tools such as Jira, Slack, and Zoom.

• Experience in Professional Services, web services, educational technology, or another client-focused service organization is preferred.

• Permanent residency in the United States is required; current and continued residency is necessary to obtain and retain employment.

🏝️ Benefits

• Competitive benefits package.

• Opportunities for professional development.

• A collaborative culture founded on partnership and purpose.

• 100% fully remote employment opportunity.

• Chance to advance your career.

• Equal employment opportunity and reasonable accommodations for qualified individuals with disabilities or special needs.