Team Lead – Healthcare, Physician Claims

This is a fully remote position, open to applicants in Texas.

📋 Description

• Assist in managing the daily operations of designated projects

• Support the development, execution, and enhancement of client and company operational objectives

• Collaborate closely with team members, project supervisors, operations managers, and clients to identify business-process improvements

• Ensure adherence to client and company policies and procedures

• Follow up on physician claims accounts receivable

• Provide assistance to both onshore and offshore team members

• Mentor team members as needed

• Support staff and supervisors in achieving collaborative success

• Handle daily problem resolution and act as a point of contact for team inquiries

• Conduct quality assurance reviews, offer feedback, and provide training as needed

• Send official communications to team members, clients, and providers

• Collaborate with other leads to formulate policies and procedures

• Offer feedback for mid-year and year-end employee evaluations to leadership

• Organize team-building activities

• Create, distribute, and ensure understanding of work-related job aids

• Monitor and ensure compliance with company and client standards

• Utilize all relevant software and systems

• Identify, validate, and report on project trends and issues

• Update spreadsheets, track outstanding client items, and provide status updates to leadership, clients, and team

• Perform additional job-related responsibilities as assigned

⛳️ Requirements

• High School Diploma/GED or 3 years of relevant experience in lieu of diploma/GED

• Over 8 years of relevant experience in an office, business, operations, customer service, or healthcare environment

• Familiarity with the following areas: insurance claims, billing, coding, follow-up, finance, accounting, or customer service-related tasks

• Strong background in physician claims accounts receivable

• Proven proficiency in relevant revenue cycle processes with high production and quality benchmarks

• Excellent verbal and written communication skills for effective interaction with staff and clients

• Proven ability to interpret relevant coding systems, including but not limited to CPT, HCPCS, and ICD-10, in a fast-paced setting

• Demonstrated leadership qualities that promote team cohesion, accountability, and high performance

• Proven skills in researching billing guidelines

• Experience providing training and mentoring to team members

• Serve as a role model for the team, office, and company

🏝️ Benefits

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Position may qualify for a discretionary variable incentive bonus

• Parental Leave

• 401(k) Retirement Plan

• Basic Life & Supplemental Life Insurance

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

• Short-Term & Long-Term Disability Insurance

• Tuition Reimbursement, Personal Development & Learning Opportunities

• Skills Development & Certifications

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Emergency Back-Up Childcare Program