Team Lead – Healthcare, Physician Claims

This is a fully remote position, open to applicants in Texas.

📋 Description

• Assist in managing the daily operations of designated projects.

• Aid in the development, execution, management, and realization of both client and organizational operational objectives.

• Collaborate closely with colleagues, project supervisors, operations managers, and clients to identify business process opportunities.

• Ensure adherence to client and company policies and procedures.

• Utilize knowledge of physician claims accounts receivable follow-up.

• Provide assistance to both onshore and offshore team members.

• Mentor team members as required.

• Support staff and supervisors to foster team success.

• Manage daily problem-solving and act as a point of contact for team inquiries.

• Conduct quality assurance evaluations, offer feedback, and provide training as necessary.

• Send official communications to team members, clients, and providers.

• Collaborate with other leaders to formulate policies and procedures.

• Offer input for mid-year and year-end employee evaluations to leadership.

• Organize team-building activities.

• Create, distribute, and monitor the understanding of job-related aids.

• Monitor compliance with both company and client standards.

• Identify, validate, and report on project trends and issues.

• Update spreadsheets, track outstanding client items, and provide updates to leadership, clients, and the team.

• Execute all job-related responsibilities as assigned.

⛳️ Requirements

• High School Diploma/GED or 3 years of relevant experience in lieu of diploma/GED.

• Over 8 years of relevant experience in an office, business, operations, customer service, or healthcare environment.

• Proficient understanding of insurance claims, billing, coding, follow-up, finance, accounting, or customer service-related tasks.

• Strong background in physician claims accounts receivable.

• Proven proficiency in relevant revenue cycle processes with high production and quality standards.

• Excellent verbal and written communication skills for effective interaction with staff and clients.

• Proven ability to interpret relevant coding systems such as CPT, HCPCS, and ICD-10 in a fast-paced setting.

• Demonstrated leadership qualities that promote team cohesion, accountability, and high performance.

• Proven skills in researching billing guidelines.

• Experienced in providing training and mentoring to team members.

• Ability to serve as a role model for the team, office, and organization.

🏝️ Benefits

• Medical, Rx, Dental & Vision Insurance.

• Personal and Family Sick Time & Company Paid Holidays.

• Position may qualify for a discretionary variable incentive bonus.

• Parental Leave.

• 401(k) Retirement Plan.

• Basic Life & Supplemental Life Insurance.

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts.

• Short-Term & Long-Term Disability.

• Tuition Reimbursement, Personal Development & Learning Opportunities.

• Skills Development & Certifications.

• Employee Referral Program.

• Corporate Sponsored Events & Community Outreach.

• Emergency Back-Up Childcare Program.

• Flexible benefits package.

• Reasonable accommodations for applicants with disabilities.