Team Lead – Healthcare, Physician Claims

This is a fully remote position, open to applicants in Texas.

📋 Description

• Assist in managing the daily operations of designated projects.

• Aid in the development, implementation, management, and attainment of operational goals for both clients and the company.

• Collaborate closely with team members, project supervisors, operations managers, and clients to identify business-process opportunities.

• Ensure adherence to client and company policies and procedures.

• Utilize knowledge of physician claims A/R follow-up.

• Provide support to both onshore and offshore team members.

• Mentor colleagues as needed.

• Assist staff and supervisors in promoting team success.

• Handle daily problem-solving and act as a point of contact for team inquiries.

• Conduct quality assurance reviews, offer feedback, and deliver training as required.

• Send official communications to team members, clients, and providers.

• Collaborate with other leads to formulate policies and procedures.

• Offer insights for mid-year and year-end employee evaluations to leadership.

• Organize team-building activities.

• Create, distribute, and oversee team members’ comprehension of work-related job aids.

• Monitor and ensure compliance with both company and client standards.

• Utilize relevant software and systems.

• Identify, validate, and report trends and issues related to projects.

• Update spreadsheets and track outstanding client items.

• Provide updates to leadership, clients, and the team.

• Perform additional job-related duties as assigned.

⛳️ Requirements

• High School Diploma/GED or 3 years of relevant experience in lieu of diploma/GED.

• 8+ years of pertinent experience in an office, business, operations, customer service, or healthcare environment.

• Working knowledge of insurance claims, billing, coding, follow-up, finance, accounting, or customer service responsibilities.

• Strong background in physician claims A/R.

• Proven proficiency in relevant revenue cycle processes with high production and quality standards.

• Excellent verbal and written communication skills to effectively interact with staff and clients.

• Demonstrated proficiency in interpreting relevant coding systems, including CPT, HCPCS, and ICD-10, in a fast-paced setting.

• Proven leadership qualities that promote team cohesion, accountability, and high performance.

• Demonstrated ability in researching billing guidelines.

• Proven skills in providing training and mentoring to team members.

• Ability to serve as a role model for the team, office, and company.

🏝️ Benefits

• Medical, Rx, Dental & Vision Insurance.

• Personal and Family Sick Time & Company Paid Holidays.

• Position may qualify for a discretionary variable incentive bonus.

• Parental Leave.

• 401(k) Retirement Plan.

• Basic Life & Supplemental Life.

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts.

• Short-Term & Long-Term Disability.

• Tuition Reimbursement, Personal Development & Learning Opportunities.

• Skills Development & Certifications.

• Employee Referral Program.

• Corporate Sponsored Events & Community Outreach.

• Emergency Back-Up Childcare Program.

• Flexible benefits package.

• Flexible workplace.