Team Lead – Epic Willow Ambulatory

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Supervise a team of analysts tasked with the coordination, training, and implementation of Epic Willow Ambulatory.

• Ensure that applications receive adequate support and that implementations align with organizational standards.

• Manage training, troubleshooting, configuration, and resolution of errors for both new and existing applications.

• Collaborate closely with end-users and ITS management to design and deploy new features and functionalities.

• Work in partnership with designated departments to ascertain user requirements.

• Leverage available technologies to create comprehensive interface and conversion specifications.

• Suggest various software solution alternatives.

• Lead extensive development and implementation projects aimed at introducing new features or enhancements.

• Strategize system conversions and detailed interface planning.

• Provide direction and project management oversight to analyst teams on various projects.

• Mentor, guide, and inspire direct reports.

• Oversee daily operations and support activities.

• Ensure that team assignments are completed in accordance with project timelines.

• Deliver customer service along with ongoing communication, feedback, and follow-through with both customers and colleagues.

⛳️ Requirements

• An associate's degree in Computer Science, Information Management, or a related field (or an equivalent combination of formal education and experience).

• A minimum of five years of experience in information systems as a senior clinical/business analyst or project manager.

• Proven ability to mentor, guide, and motivate direct reports by demonstrating best practices.

• Capability to oversee daily operations and provide support.

• Strong analytical, problem-solving, and conceptual skills.

• In-depth knowledge of software and applications.

• Basic understanding of relevant technologies is preferred.

• Excellent verbal and written communication abilities.

• Comprehensive understanding of the business environment and operations.

• Keen attention to detail with the ability to monitor processes and maintain system records.

• Proficient in presenting and interpreting complex information and effectively communicating with customers or clients.

• Skilled in identifying complex issues, evaluating causes and operational impacts, reporting problems, proposing solutions, and resolving issues either independently or collaboratively.

• Ability to negotiate and secure necessary resources to implement projects.

• Capacity to complete team assignments within established project timelines.

🏝️ Benefits

• Medical, dental, vision, and pharmacy benefits.

• Annual bonuses based on discretion.

• Opportunities for merit-based salary increases.

• Flexible Spending Accounts available.

• 403(b) savings plan with matching contributions.

• Paid time off for employees.

• Opportunities for career advancement.

• Resources available to support employee and family well-being.