Quality Control Coordinator

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Perform continuous Quality Control tasks on a reverse mortgage (HECM and Proprietary) and HELOC pipeline.

• Ensure compliance with HUD and investor guidelines, as well as federal, state, and regulatory requirements.

• Oversee the QC process for both pre- and post-closing stages.

• Manage the selection of loans for post-closing QC, including file delivery, tracking service-level agreements, communicating findings, and collaborating with the QC provider for mitigation.

• Identify loans that necessitate FHA Self-reporting.

• Report compliance risks or issues to Management.

• Analyze outcomes to identify trends and collaborate with Operations Management to enhance processes.

• Summarize and document audit findings from pre- and post-closing, and generate monthly reports.

• Relay audit results and necessary remediation to management.

• Administer external programs and vendors involved in quality control activities.

• Notify the QC vendor of alerts and updates to underwriting guidelines.

• Choose loans for pre-funding QC audits following final underwriting approval, but prior to closing.

• Assist Operations in addressing persistent deficiencies.

• Carry out other compliance-related tasks and assigned responsibilities.

⛳️ Requirements

• At least 3 years of experience in quality control, underwriting, or a related field.

• Experience with FHA/Reverse mortgages is essential.

• Strong knowledge of regulatory compliance relevant to mortgage lending, including TILA, RESPA, Reg B, Reg C, etc.

• Capability to apply independent judgment and problem-solving abilities.

• Ability to manage multiple tasks and prioritize workload effectively to meet deadlines.

• Capacity to work independently while maintaining exceptional attention to detail.

• Outstanding communication skills with a professional demeanor in interactions with all customers (both internal and external).

• Detail-oriented and highly driven to thrive in a fast-paced environment.

• Proficient in computer applications (Word, Excel, Outlook, SharePoint) is required.

🏝️ Benefits

• Top-tier health plans: medical, dental, vision, HSA, and FSA.

• Generous paid time off (PTO).

• Paid holidays.

• Company-funded life insurance.

• Competitive 401(k) matching.

• Exceptional training opportunities.

• Clear pathways for career advancement.

• Team-building activities.

• Engaging friendly competitions.

• Access to voluntary products and discounts.

• Eligibility for bonuses.