Team Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a team of Warranty Administrators by offering daily guidance and assistance.

• Conduct team meetings effectively.

• Engage in the interview and selection process for new talent.

• Assess, develop, and evaluate team members' performance.

• Create accountability through clear expectations and performance management strategies.

• Demonstrate, instruct, and mentor on service-standard expectations.

• Inspire and motivate the team.

• Organize the schedule for Warranty Administrators to ensure adequate coverage and backups.

• Review, track, and modify accounts and workloads for precision, efficiency, and productivity.

• Supervise each administrator's accounts on a weekly basis.

• Confirm end-of-month billing accuracy.

• Provide second-tier support for escalated client issues.

• Act as a subject matter expert in OEM and technical areas.

• Maintain any necessary OEM training and/or certification.

• Work in collaboration with Product Management and Development regarding account implementation priorities for the Platform and Chirp.

• Take part in Sales calls and kickoff meetings.

⛳️ Requirements

• Previous experience as a Warranty Specialist.

• Excellent communication and professional writing skills.

• Proficiency in utilizing the WarrCloud Platform, various DMS systems, and OEM-based software.

• Current WarrCloud employees must have mastered the “Recipe for Success” tools and principles, demonstrated through a live skills demonstration during the interview process.

• Previous management or leadership experience is a plus.

🏝️ Benefits

• Completion of the Culture Index survey is required for further consideration.