Team Coach

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Conduct training sessions for newly hired employees.

• Provide refresher courses and specialized uptraining for current team members.

• Mentor employees who require assistance in enhancing their performance.

• Recognize specific skill or knowledge deficiencies and assess potential barriers to improvement.

• Demonstrate procedures, observe staff, and offer actionable feedback.

• Tailor coaching methodologies to suit individual learning requirements.

• Utilize performance metrics to pinpoint areas needing additional coaching or training.

• Monitor progress following coaching or training interventions.

• Assist both voice and non-voice teams.

• Collaborate closely with frontline staff to identify performance challenges and facilitate the application of learned concepts in daily tasks.

⛳️ Requirements

• A minimum of 1–2 years of relevant experience in training, coaching, or employee development.

• Practical experience in training or coaching frontline or production staff.

• Background in delivering new-hire training, refresher courses, performance coaching, or uptraining.

• Ability to discern the reasons behind an employee's struggles and provide appropriate support instead of merely reiterating instructions.

• Proficient in spoken and written English.

• Possess a friendly, approachable, patient, and engaging demeanor.

• Effective and constructive communicator.

• At ease with utilizing performance data and feedback to inform coaching strategies.

• Experience in a contact center, customer operations, or research setting is advantageous.

• Open to candidates based in the Philippines only.

🏝️ Benefits

• Fully remote position.