Tax Support Agent

This is a fully remote position, open to applicants in Canada.

📋 Description

• Strong understanding of income tax regulations.

• Proven ability to collaborate effectively across various teams.

• Excellent time management skills with the capability to handle multiple priorities.

• Ability to thrive in high-pressure environments.

• Effective communication skills, both verbal and written.

• Strong analytical skills with a talent for developing innovative solutions.

• Team-oriented with a flexible mindset and approach.

• Customer service-focused, with a track record of success in support and relationship management.

• Eagerness to learn new products and services as required.

• At least 1 year of relevant experience in customer service.

• Bachelor’s Degree or equivalent practical experience.

• A university degree in taxation or a related field (such as accounting, finance, or administration) is preferred.

• Graduated from the H & R Block tax course is an advantage.

• Familiarity with the accounting cycle and/or experience in an accounting practice is beneficial.

• Interest in taxation is a plus.

• Knowledge of corporate income tax (T2/CO-17) and/or trust tax (T3/TP-646) is advantageous.

⛳️ Requirements

• Sound knowledge of income tax.

• Proven collaborative and cross-functional work ability.

• Strong time management capabilities with the skill to juggle multiple tasks.

• Resilience under pressure is essential.

• Proficient communication skills, both written and oral.

• Excellent problem-solving skills with a knack for creative solutions.

• Must be a team player with a versatile approach.

• Customer service experience and a successful track record in customer support and relationship management.

• Willingness to learn about additional products and services as necessary.

• A minimum of 1 year of relevant customer service experience.

• A Bachelor’s Degree or equivalent experience is required.

• A university degree in taxation or a related area (like accounting, finance, or administration) is a plus.

• Completion of the H & R Block tax course is an asset.

• Good understanding of the accounting cycle and/or experience in an accounting office is desirable.

• Interest in taxation is considered an advantage.

• Knowledge of corporate income tax (T2/CO-17) and/or trust tax (T3/TP-646) is a benefit.

🏝️ Benefits

• Comprehensive benefit plans.

• Flexible vacation options.

• Two company-wide Mental Health Days off.

• Opportunity to work from anywhere for up to 8 weeks a year, including 4 weeks abroad and the remaining in-country.

• Access to the Headspace app.

• Retirement savings plan.

• Tuition reimbursement program.

• Employee incentive programs.

• Resources supporting mental, physical, and financial well-being.

• Access to LinkedIn Learning.

• Internal Talent Marketplace with opportunities for cross-enterprise projects.

• Networking through Ten Thousand Coffees at Thomson Reuters.

• Two paid volunteer days per year.

• Participation in ESG initiatives.

• Flexible work arrangements through Flex My Way.

• Skills-first approach through Grow My Way programming.