Customer Care Specialist I

This is a fully remote position, open to applicants in Florida, +5 more states.

📋 Description

• Deliver exceptional service to customers

• Address product or service-related issues

• Handle a high volume of incoming calls

• Process customer orders and direct them to the appropriate service location

• Keep detailed records of customer interactions in call center databases

• Update system information to ensure accurate customer records

• Assess customer needs, clarify details, investigate issues, and provide precise responses

• Adhere to call center scripts for various topics

• Resolve complaints by identifying causes, explaining solutions, implementing corrections, and following up on outcomes

• Maintain a broad understanding of all product and service offerings and direct inquiries to the suitable support specialists

• Recognize opportunities for cross-selling additional products and services

• Present product opportunities and forward service leads to Inside Sales specialists for follow-up

• Execute other tasks essential for the efficient operation of the department and company

⛳️ Requirements

• High School Diploma or 2 years of equivalent experience is required

• Previous experience in a high-volume call center is preferred

• Willingness to work weekends and holidays as required

• Ability to multi-task, prioritize, and manage time effectively is preferred

• Demonstrated success in generating new business that leads to increased revenue

• Familiarity with the health care industry is preferred

• Excellent phone and verbal communication skills, along with active listening

• Capability to identify issues and develop effective solutions

• Strong knowledge of products and solutions available in the market, including competitive offerings

• Proficient documentation skills and attention to detail

• Capacity to manage multiple priorities in a fast-paced, dynamic environment

• Effective time management skills

• Customer-focused telephone etiquette and ability to build relationships

• Strategic understanding of the company's vision, mission, and sales strategy

• Computer proficiency, including the entire MS Suite, Customer Relationship Management Software, and order management systems

• Availability to work Tuesday–Saturday, 2 PM–11 PM CST

• Applicants may need to obtain specific vaccinations or provide proof of current vaccination status

🏝️ Benefits

• Health insurance options for Medical, Dental & Vision plans

• Short- and Long-Term Disability plans

• Flexible Spending Accounts

• Health Savings Accounts

• Life Insurance Options

• Paid Time Off

• 401K Saving Plan with employer match

• Employee Discounts

• Tuition Reimbursement

• Daily Pay program

• Employee Assistance Program

• Wellness programs

• Required vaccinations covered by Agiliti at a participating clinic