Evening Customer Service Advisor

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Enhance every customer interaction through Fresh Direct's sales-through-service methodology.

• Propel profitable growth, foster loyalty, and elevate customer lifetime value.

• Continuously update and expand knowledge of Fresh Direct's products, services, and operational processes.

• Manage both inbound and outbound customer communications.

• Process orders, address inquiries, and resolve service-related issues.

• Maintain effective communication channels with various departments.

• Adhere to internal policies and procedures.

• Achieve high productivity levels and meet personal scorecard objectives.

• Contribute to the attainment of overall departmental KPIs.

• Act as a liaison between departments to guarantee customer satisfaction.

⛳️ Requirements

• Capable of thinking quickly to ensure optimal outcomes for customers.

• Exceptional communication abilities.

• Skilled in building rapport and establishing good relationships with individuals.

• Proficient in both written and verbal communication.

• Keen attention to detail.

• Willing and able to thrive in a busy, fast-paced environment.

• Available to work 30 hours per week from 17:00 to 23:00, 5 out of 7 days including weekends on a rotating schedule.

🏝️ Benefits

• A competitive salary along with recognition rewards and incentives.

• Significant discounts on a variety of delicious food and award-winning products.

• Generous vacation allowance.

• Awards and incentives for recognition.

• Pension plan.

• Genuine career advancement opportunities within Sysco.

• Flexible working arrangements available from day one.

• Enhanced maternity, adoption, and paternity pay for eligible employees.

• Up to 52 weeks of maternity and adoption leave.

• Support for adoption and surrogacy.

• Shared parental leave provisions.

• Leave for fertility treatments.

• Carer’s leave and assistance for employees with caregiving responsibilities.

• Emergency leave for unexpected dependent care situations.

• Parental leave options.

• Compassionate leave available.

• 24/7 employee assistance program offering independent advice, support, and medical services.

• Complimentary virtual GP consultations and free virtual physiotherapy sessions, including for spouses and dependents.

• Access to discounts and additional benefits that promote financial well-being.